Resident Assistant - Sub Staff

Community Action Partnership of Lancaster County; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Sign-on Bonus

403(b) Plan / EAP Program

Job summary

Community Action Partnership of Lancaster County is seeking a part-time Domestic Violence Resident Assistant to support the DVS Safe House and crisis services. The role provides person-centered, trauma-informed assistance to hotline callers and Safe House residents, including intake, safety planning, and referrals.

The position involves assisting with daily operations, coordinating basic needs, and supporting staff through on-call coverage and training.

Qualifications

• HS Diploma or GED required.
• Associate’s degree in social sciences preferred.
• Experience in a residential or shelter setting preferred.

Responsibilities

• Answer hotline calls and texts, including Lethality Assessment Program (LAP) calls.
• Provide trauma-informed support, safety planning options and referrals to callers/DV survivors.
• Complete hotline forms, intakes, enrollments, and program exit.
• Screen and greet visitors; maintain a welcoming atmosphere.
• Assist residents with personal items, transportation, food, and other basic needs.
• Provide consistent trauma-informed emotional support.
• Record and log client data accurately in the client database; maintain files.
• Stock supplies, prepare rooms, and support Safe House operations.
• Coordinate donations and track inventory of Safe House supplies.
• Train interns, volunteers, and new staff; participate in on-call coverage.

Skills

Trauma-informed care

Crisis support

Empathy

Communication

Education

HS Diploma or GED

Associate’s degree in social sciences (preferred)

Job description

Job SummaryPosition Title: Domestic Violence Resident Assistant – Substitute Staff

Job DescriptionJob Description

Job SummaryPosition Title: Domestic Violence Resident Assistant – Substitute Staff

Program: Domestic Violence Services

Classification: Non-Exempt/Part-Time

Location: DVS Safe House

The Domestic Violence Resident Assistant provides quality client services by providing person-centered, trauma informed supportive services to callers via the 24-hour DV hotline and text line, and directly to Safe House residents. The Resident Assistant screens and greets visitors to the building and maintains a welcoming atmosphere.

Duties & Responsibilities

• Hotline and Text line:
• Answer hotline calls, texts, and manage Lethality Assessment Program (LAP) calls.
• Provide person-centered trauma-informed support, safety planning options and referrals to callers/DV survivors.
• Complete hotline forms/intakes, enrollments, and program exit.
• Screen and greet visitors to the building. Perform conflict checks.
• Direct Client Services:
• Assist residents with requests for personal items, access to transportation, food, and any other emergent/basic needs.
• Provide consistent person-centered and trauma-informed emotional support.
• Communication, Compliance, Accountability:
• Communicate essential information to other DVS team members in appropriate logs.
• Accurately record client data and services, and all other required data in client database per funder and DVS requirements.
• Maintain organized client files.
• Safe House operations:
• Stock bathroom and kitchen supplies.
• Inspect, clean and prepare empty guest rooms for the next resident.
• Help manage the general cleanliness and order of the Safe House office area.
• Coordinate and organize donations, including sorting, distribution and storage.
• Assist in tracking inventory of custodial and basic Safe House supplies.
• Complete maintenance request forms.
• Teamwork:
• Safe House team member.
• Assist in training interns, volunteers and new team members as applicable.
• Participate in the required holiday and weekend on-call Safe House coverage per DVS policies.
• Performs other related duties as assigned.

Education/Experience Requirements

• H.S. Diploma or GED required.
• Associate’s degree in the social sciences preferred.
• Experience in a residential or shelter setting preferred.

Benefits We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus, only available for external candidates
• Benefits: 403(b) Plan / EAP Program

Please see attached for full job description

Statement of Commitment to Accountability Community Action Partnership of Lancaster County is committed to providing and maintaining a culture of accountability at every site, every day, and in every word, action, and program delivered by each employee.

Equal Employment Opportunity CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.

Americans With Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency shall determine reasonable accommodation on a case‑basis in accordance with applicable law. As an employer, CAP complies with the Pregnancy Workers Fairness Act (PWFA) and follows the applicable procedures ensuring employees are provided with the rights, protections, and reasonable accommodation required by law.