Trauma-Informed Case Manager for Survivor Recovery

Medical College of Wisconsin; Milwaukee (WI); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Paid holidays

Job summary

The Medical College of Wisconsin is seeking a Trauma Recovery Center Case Manager to provide trauma-informed case management for survivors of violent crime, assessing needs and coordinating services across medical, mental health, legal, and social service systems.

Working within a multidisciplinary team, you will engage diverse clients, develop individualized service plans, advocate for access to housing, benefits, and healthcare, and maintain thorough documentation to support recovery and

Qualifications

• Associate degree required; education may be substituted by appropriate experience
• Minimum 2 years of case management or related experience
• Preferred: Bachelor's degree in social work, psychology, public health or related field
• Bilingual/bicultural (e.g., Spanish/English) preferred
• Experience with trauma-affected populations strongly preferred
• Knowledge of community resources and public systems (housing, benefits, legal services)

Responsibilities

• Assess client needs across multiple domains (housing, safety, medical, legal, financial)
• Develop individualized service plans with clients and clinical staff
• Monitor and update client needs and goals through services
• Provide ongoing case management to support stability and recovery
• Link clients to shelter, housing, healthcare, legal advocacy, and benefits
• Assist with applications for victim compensation, benefits, and insurance
• Coordinate care across providers and systems
• Conduct outreach to engage and retain clients in services
• Maintain regular contact via phone, in person, and community visits
• Advocate within healthcare, legal and social service systems
• Provide trauma-informed support and psychoeducation
• Navigate complex systems to reduce barriers to care
• Participate in team meetings and case conferences
• Collaborate with clinicians and external partners
• Maintain accurate, timely documentation and track client outcomes
• Support data collection, reporting and quality improvement

Skills

Trauma-informed care

Multidisciplinary collaboration

Client engagement

Advocacy

Documentation

Bilingual (Spanish/English)

Organizational skills

Communication

Problem solving

Education

Associate's degree

Bachelor's degree in social work/psychology/public health or related field

Job description

The Medical College of Wisconsin is seeking a Trauma Recovery Center Case Manager to provide trauma-informed case management for survivors of violent crime, assessing needs and coordinating services across medical, mental health, legal, and social service systems.

Working within a multidisciplinary team, you will engage diverse clients, develop individualized service plans, advocate for access to housing, benefits, and healthcare, and maintain thorough documentation to support recovery and