Case Manager - Surgery

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Vision, and Dental insurance

403B Retirement Package

Paid Vacation and Holidays

Tuition Reimbursement

Paid Parental Leave

Employee & Family Assistance Program

Pet Insurance

On-campus Fitness Facility

Job summary

Medical College of Wisconsin (MCW) seeks a trauma recovery center case manager to provide comprehensive, trauma-informed case management for survivors of violent crime. You will assess needs, coordinate services, and support engagement in care across medical, mental health, legal, and social services.

You will work with a multidisciplinary team to reduce barriers to care, promote stability, recovery, and access to resources, and ensure culturally responsive services.

Qualifications

• Minimum education of an Associate's degree is required.
• Preferred Bachelor’s degree in social work, psychology, public health, or related field.
• Experience substitutable for education on an equivalent basis.

Responsibilities

• Conduct assessments to identify client needs across housing, safety, medical, legal, and financial domains.
• Collaborate with clients and clinicians to develop individualized service plans.
• Monitor and update client needs and goals throughout services.
• Provide ongoing case management to support client stability and recovery.
• Connect clients to resources including shelter, housing, healthcare, legal advocacy, and benefits.
• Assist clients with applications for victim compensation, benefits, and insurance.
• Coordinate care across multiple providers and systems.
• Engage clients through proactive outreach to ensure retention in services.
• Maintain regular contact via phone, in-person, and community interactions.

Skills

Organizational skills

Communication skills

Trauma-informed care

Advocacy

Collaborative teamwork

Cultural responsiveness

Client engagement

Flexibility

Education

Associate's degree

Bachelor's degree in social work or related field

Job description

The trauma recovery center case manager provides comprehensive, trauma-informed case management services to survivors of violent crime. This role is responsible for assessing client needs, coordinating services, and supporting engagement in care across medical, mental health, legal, and social service systems.

Working as part of a multidisciplinary team, the Case Manager plays a critical role in reducing barriers to care and promoting client stability, recovery, and access to resources. This position requires a high level of organization, collaboration, and commitment to client-centered, culturally responsive services.

Primary Responsibilities

Conduct assessments to identify client needs across multiple domains (e.g., housing, safety, medical, legal, financial)

Collaborate with clients and clinical staff to develop individualized service plans

Monitor and update client needs and goals throughout the course of services

Provide ongoing case management services to support client stability and recovery

Link clients to needed resources and services, including shelter, housing, healthcare, legal advocacy, and public benefits

Assist clients with applications (e.g., victim compensation, benefits, insurance)

Coordinate care across multiple providers and systems

Conduct proactive and assertive outreach to engage and retain clients in services

Maintain regular contact with clients, including phone, in-person, and community-based interactions

Support re-engagement of clients who have disengaged from services

Advocate on behalf of clients within healthcare, legal, and social service systems

Provide trauma-informed support and psychoeducation

Assist clients in navigating complex systems and reducing barriers to care

Participate in multidisciplinary team meetings and case conferences

Collaborate closely with clinicians, medical providers, and external partners

Communicate effectively with team members regarding client needs and progress

Maintain accurate, timely, and complete documentation in accordance with program and funding requirements

Track services provided, referrals, and client outcomes

Support data collection, reporting, and quality improvement efforts

Knowledge - Skills - Abilities

• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to engage diverse and high-need populations
• Strong problem solving and advocacy skills
• Ability to work both independently and as a part of a team
• Commitment to equity, inclusion, and trauma-informed care
• Combination of office-based and community-based work
• May include accompanying clients to appointments (e.g., court, medical visits)
• Requires flexibility to meet client needs, including occasional evening hours

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: Associate's degree

Minimum Required Experience: 2 years

Preferred Education: Bachelor's degree in social work, psychology, public health, or a related field

Preferred Experience: Minimum of 1-2 years of experience in case management, social services, or a related field

Experience working with trauma-affected populations strongly preferred

Knowledge of community resources and public systems (e.g., housing, benefits, legal services)

Experience working with survivors of violent crime

Familiarity with trauma-informed care and culturally responsive practices

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required . May occasionally require the ability to distinguish colors and perceive relative distances between objects.

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Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

EEO/AA – Minorities/Females/Vets/Disability

The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation.