Trauma-Informed Behavioral Health Receptionist

Yasama Nation; Toppenish (WA); On-site; USD 621,000 - 716,000; Full time

Job summary

Yakama Nation’s Tiinawit Behavioral Health Clinic seeks a Behavioral Health Medical Receptionist to be the first point of contact for clients, families, and visitors in Toppenish. The hourly wage is $22.17, full-time schedule, supporting reception, scheduling, and data entry in a HIPAA-compliant environment.

The role emphasizes compassionate customer service, accurate documentation, and collaboration with clinical teams to ensure smooth patient flow and welcoming, confidential service.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• HIPAA knowledge and confidentiality.
• Ability to manage high-volume calls and tasks.
• Strong data entry and clerical accuracy.

Responsibilities

• Greet clients and visitors warmly while maintaining confidentiality.
• Answer and route phone calls across multiple lines and relay messages.
• Schedule and update patient appointments in the EHR system.
• Assist with intake forms and collect demographics and insurance information.
• Maintain lobby/front desk areas and ensure a welcoming environment.
• Coordinate with clinic teams to support operations and patient flow.

Skills

Customer service

HIPAA compliance

Data entry

Phone handling

Organizational skills

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Office technology

Job description

Yakama Nation’s Tiinawit Behavioral Health Clinic seeks a Behavioral Health Medical Receptionist to be the first point of contact for clients, families, and visitors in Toppenish. The hourly wage is $22.17, full-time schedule, supporting reception, scheduling, and data entry in a HIPAA-compliant environment.

The role emphasizes compassionate customer service, accurate documentation, and collaboration with clinical teams to ensure smooth patient flow and welcoming, confidential service.