Trauma Care Case Manager

Centerstone of Florida, Inc.; Arcadia (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Centerstone is seeking a full-time Case Manager in Florida to provide trauma-informed care for children, adolescents and families who have experienced trauma. You will coordinate community resources, monitor progress, advocate for youths and families, and collaborate with healthcare providers and support networks to improve access to care.

You will perform crisis intervention, develop treatment plans with families, and document in the EMR system, ensuring timely updates and compliance.

Qualifications

• Bachelor's degree required.
• Solid written and verbal communication abilities.
• Ability to develop supportive relationships while maintaining therapeutic boundaries.
• Experience with coordinating care and navigating community resources.

Responsibilities

• Provide mental health and substance use disorder case management.
• Advocate for clients and link to additional services as identified.
• Develop and evaluate treatment plans with input from clients and families.
• Enter documentation in EMR promptly and accurately.
• Coordinate with law enforcement and local stakeholders as needed.

Skills

Written communication

Verbal communication

Time management

Interpersonal skills

Documentation

Crisis intervention

Education

Bachelor's degree

Tools

Electronic Medical Records (EMR)

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION: SUMMARY OF POSITION This role provides trauma-informed care management services to children, adolescents, and families who have experienced or witnessed trauma. Responsibilities include coordinating community resources and support services, monitoring treatment progress, providing education and crisis intervention, and advocating for the needs of youth and families. Working collaboratively with healthcare providers, community organizations, and support networks, this position plays a critical role in promoting positive outcomes, enhancing access to care, and supporting the long-term well-being of vulnerable populations. Centerstone's Trauma Services team is looking for a full-time Case Manager in both Bradenton and Arcadia locations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reports to work as scheduled on a daily basis and performs duties as assigned by supervisor to ensure the smooth operation of the department.
• Provides individual and group mental health and substance use disorder case management services.
• Refers, advocates, and links client and family for additional services as identified.
• Provides supportive and educational counseling services (individual, family, and group) to develop daily living and coping skills.
• Assist clients with developing natural support systems.
• Transport clients in company vehicles to necessary appointments as needed.
• Responsible for developing, implementing, evaluating, and updating treatment plans with input from the client and family.
• Conduct clinical behavioral health assessments.
• Enters written documentation into Electronic Medical Record in a timely manner for all services rendered.
• Act as liaison and communicate collaboratively with local law enforcement, and local stakeholders to maintain coordination of the treatment process.
• Completes all required agency trainings to maintain 100% compliance.
• Maintains departmental productivity expectations.
• Additional training and/or certification may be required based on specific program guidelines.
• Completes all other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Effectively communicate via written, verbal, in person and virtual methods.

Knowledge and understanding of the characteristics of individuals with co-occurring issues, their families, and family systems.

Good organizational and time management skills.

Competency with electronic medical records, computer systems, and documentation.

Strong interpersonal communication skills in order to collaborate with team members and maintain professionalism.

Accountable and self-directed with daily job duties.

Knowledge of community resources or ability to learn quickly as well as good organizational, time management and communication skills.

Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries.

Community-based program case managers must have a valid FL driver’s license.

QUALIFICATIONS

Education Level Bachelor's degree required.

Good organizational, time management, written and verbal communication skills.

Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries.

Years of Experience Certification/Licensure Community-based program case managers, who either take crisis calls and/or home visits, must have a valid FL driver’s license with a good driving record and current auto insurance.

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type: Full time Pay Range: $16.50--$23.10

BENEFITS

Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.