Access Center Case Manager

Centerstone of Florida, Inc.; Bradenton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401b retirement plan with company

Continuing education opportunities

Job summary

Centerstone is seeking an Access Center Case Manager to perform intake assessments, coordinate admissions and discharges, and connect clients with appropriate levels of care. The role covers crisis response and care coordination for clients of all ages in Bradenton, including Baker Act/Marchman Act cases.

Responsibilities include developing treatment plans, updating case records, and collaborating with families and the treatment team to support the client’s journey toward recovery.

Qualifications

• Bachelor’s Degree in Behavioral Health or related discipline.
• Experience in a mental health or addictions setting preferred.
• Valid Florida Driver's License with a safe driving record and current auto insurance.

Responsibilities

• Completes an overall assessment of the client’s living situation and support system.
• Participates in the development and maintenance of the client’s treatment plan.
• Periodically reviews and updates client’s record and documents case management activities.
• Advocates for and links client with needed services and resources.
• Participates as a team member, and contributes to the enhancement of the department.
• Works with the clients, families and natural support system, in the client’s natural environment.
• Staffs client with appropriate team member whenever necessary.

Skills

Communication

Customer service

Computer skills

Mental health knowledge

Crisis intervention

Education

Bachelor’s Degree in Behavioral Health or related discipline

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Centerstone's Access Center Case Manager provides assessment and services to a variety of clients in need of referrals to inpatient care or diversion. This position provides services within Centerstone's Behavioral Health Hospital in Bradenton. This role is responsible for conducting intake assessments, coordinating admissions and discharges, and connecting clients with appropriate levels of care. Working with individuals of all ages, including those involved in Baker Act and Marchman Act cases, this position plays an essential role in crisis response, care coordination, and ensuring clients receive the support and services needed throughout their treatment journey.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Completes an overall assessment of the client’s living situation and support system.
• Participates in the development and maintenance of the client’s treatment plan.
• Periodically reviews and updates client’s record and documents case management activities.
• Advocates for and links client with needed services and resources.
• Participates as a team member, and contributes to the enhancement of the department.
• Works with the clients, families and natural support system, in the client’s natural environment.
• Staffs client with appropriate team member whenever necessary.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods..
• Strong customer service skills.
• Computer skills.
• Knowledge of mental health and addictions services.
• Trouble-shooting skills.
• Knowledge of behavioral health payer system preferred.
• Baker Act and Marchman Act knowledge a plus.
• Demonstrates clinical skills in working with mentally ill, addicted and emotionally disabled populations.
• Experience in emergency screening and in providing case management services to the consumers and their families in an outpatient or outreach setting.
• Ability to travel as needed.

QUALIFICATIONS

Education Level: Bachelor’s Degree in Behavioral Health or related discipline required.

Years of Experience: Experience in a mental health or addictions setting preferred.

Certification/Licensure: Valid Florida Driver's License with a safe driving record and current auto insurance required.

PHYSICAL REQUIREMENTS

• Standing - 20%
• Sitting - 80%
• Squatting - Occasional
• Kneeling - Occasional
• Bending - Occasional
• Driving - Occasional
• Lifting - Occasional

Delivering care that changes people’s lives starts with our employees.

Time Type: Full time

Pay Range: $16.50--$23.10

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.