Transportation Team Leader I

H-E-B; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

H-E-B is seeking a Team Leader I for its Warehouse/Transportation operations in Houston. You will supervise hourly Partners, set performance expectations, and drive service quality across distribution channels.

You will monitor KPIs, manage staffing, and support partner development while maintaining a safe, organized facility in line with SOPs and OSHA guidelines.

Qualifications

• Experience in leadership or supervision of hourly teams.
• Knowledge of employment laws and EEOC guidelines.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and shift focus as needed.
• Bachelor’s degree or equivalent relevant experience.

Responsibilities

• Supervises and supports a group of hourly Partners; ensures teamwork and achievement of goals.
• Explains roles, expectations, and performance metrics to team members.
• Monitors customer service and resolves issues; supports service recovery efforts.
• Tracks KPIs and adjusts labor to balance staffing and overtime.
• Supports Partner development and performance improvement.
• Maintains a clean, safe, and organized facility in compliance with SOPs and OSHA.

Skills

Team leadership

Presentation experience

Organization and time management

Verbal and written communication

Analytical and project management

Negotiation and influencing

Software and systems proficiency

Education

Bachelor’s Degree or 1+ years of related experience

Tools

Internal software and systems

Job description

Responsibilities Job Summary: As a Team Leader I for H-E-B Warehouse or Transportation, you'll manage different areas of operation to develop expertise in people leadership and tactical operational leadership. You'll lead a team of hourly Partners. Key Responsibilities & Essential Functions: Management / Operations: Spends majority of time using independent judgment making employment-related business decisions, or effectively recommending such decisions (e.g., product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters) Provides daily supervision and support for an assigned group of hourly Partners; maintains an environment where Partners trust and respect the Leader and work together as a team to accomplish goals and objectives Engages with Partners daily; clearly explains roles, expectations and performance measurements for each critical component that impacts business outcomes Operates a team that consistently meets customer needs and expectations; tracks / monitors / resolves complaints; ensures service recovery efforts; identifies trends; provides feedback Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals; gets team buy-in; provides team feedback Monitors / adjusts labor requirements to balance staffing levels and overtime costs while meeting daily facility performance expectations Takes an active role in development of Partners; provides leaning and growth opportunities; addresses performance that does not meet expectations Maintains a clean, safe, pest-free, and well-organized facility; complies / ensures compliance with established SOPs; documents measures through SOPs in compliance with OSHA and H-E-B guidelines Recognizes Partner achievements The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: 1+ years of related experience

• Required Experience in presentations
• Preferred Knowledge/Skills/Abilities: Advanced knowledge of operations of department programs
• Required Working knowledge of the industry and related EEOC and employment laws, and assigned department level reports
• Required Strong organization and time management skills
• Required Strong verbal / written communication skills
• Required Strong analytical and project management skills
• Required Strong negotiating and influencing skills
• Required Intermediate skills in internal / external software and systems
• Required Ability to manage multiple priorities and shift focus between tasks; attention to detail
• Required Education: Bachelor’s Degree or 1+ years of related experience
• Required Licenses/Certifications: Successful completion of Leadership & Development classes as assigned Physical Demands & Working Conditions: Function in a fast-paced distribution center and office environment Travel by car or plane with overnight stays Work flexible and/or rotating schedules, including overnights, weekends, and holidays Work in multiple temperature zones Safely maneuver facility in compliance with OSHA regulations The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 2/1/2017