Warehouse Operations Leader: People & Performance

H-E-B; Temple (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

H-E-B seeks a Team Leader I for Warehouse or Transportation to manage areas of operation and develop leadership capabilities among hourly Partners. You will provide daily supervision, set expectations, and guide performance to meet service goals in a fast-paced distribution environment.

Responsibilities include staffing decisions, KPI monitoring, labor optimization, and partner development while ensuring safety and compliance with SOPs and OSHA guidelines.

Qualifications

• Bachelor’s degree or 1+ years of related experience required.
• Strong knowledge of department programs and related employment laws (EEOC).
• Ability to manage multiple priorities and meet deadlines.
• Intermediate skills in internal/external software and systems.

Responsibilities

• Supervise and support hourly Partners; foster teamwork and trust.
• Explain roles, expectations and performance metrics to the team.
• Monitor and resolve customer/service issues; drive service recovery and identifying trends.
• Evaluate KPIs and adjust staffing to meet daily facility goals.
• Develop Partners with growth opportunities; address underperformance.
• Maintain clean, safe, organized facility; ensure SOP and OSHA compliance.
• Recognize Partner achievements and maintain a positive work environment.

Skills

People leadership

Operational leadership

KPI tracking

Analytical skills

Negotiation & influence

Software proficiency

Multitasking & detail-oriented

Education

Bachelor’s Degree or 1+ years related experience

Job description

H-E-B seeks a Team Leader I for Warehouse or Transportation to manage areas of operation and develop leadership capabilities among hourly Partners. You will provide daily supervision, set expectations, and guide performance to meet service goals in a fast-paced distribution environment.

Responsibilities include staffing decisions, KPI monitoring, labor optimization, and partner development while ensuring safety and compliance with SOPs and OSHA guidelines.