Transportation Team Leader I

H-E-B; Houston (TX); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

H-E-B is seeking a Team Leader I for Warehouse or Transportation in Houston, TX. You will manage a team of hourly Partners, provide daily supervision, and drive performance in a fast-paced distribution environment.

You will apply your leadership and operations knowledge to meet service goals while upholding safety and company SOPs. Travel and flexible hours may be required to support operations.

Qualifications

• Strong knowledge of operations of distribution center programs.
• Familiarity with EEOC and employment laws at department level reports.
• Proven organizational and time management skills.
• Excellent verbal and written communication abilities.
• Analytical and project management capabilities.
• Negotiation and influencing skills.
• Experience with internal/external software and systems.
• Ability to manage multiple priorities with attention to detail.

Responsabilités

• Lead and supervise a team of hourly Partners daily.
• Apply independent judgment in employment-related decisions.
• Explain roles, expectations and performance measures clearly.
• Ensure service levels, resolve complaints, and monitor customer needs.
• Track KPIs and adjust labor to balance staffing and costs.
• Develop Partners through growth opportunities and coaching.
• Maintain a safe, clean facility and ensure SOP compliance.

Connaissances

Operations knowledge

EEOC compliance

Organizational skills

Communication skills

Analytical skills

Negotiation

Software systems

Multitasking

Formation

Bachelor’s Degree

Outils

MS Office

Description du poste

Responsibilities

Job Summary: As a Team Leader I for H-E-B Warehouse or Transportation, you'll manage different areas of operation to develop expertise in people leadership and tactical operational leadership. You'll lead a team of hourly Partners.

Key Responsibilities & Essential Functions

• Management / Operations:
  • Spends majority of time using independent judgment making employment-related business decisions, or effectively recommending such decisions (e.g., product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters)
  • Provides daily supervision and support for an assigned group of hourly Partners; maintains an environment where Partners trust and respect the Leader and work together as a team to accomplish goals and objectives
  • Engages with Partners daily; clearly explains roles, expectations and performance measurements for each critical component that impacts business outcomes
  • Operates a team that consistently meets customer needs and expectations; tracks / monitors / resolves complaints; ensures service recovery efforts; identifies trends; provides feedback
  • Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals; gets team buy-in; provides team feedback
  • Monitors / adjusts labor requirements to balance staffing levels and overtime costs while meeting daily facility performance expectations
  • Takes an active role in development of Partners; provides leaning and growth opportunities; addresses performance that does not meet expectations
  • Maintains a clean, safe, pest-free, and well-organized facility; complies / ensures compliance with established SOPs; documents measures through SOPs in compliance with OSHA and H-E-B guidelines
  • Recognizes Partner achievements

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Work Experience

• 1+ years of related experience - Required
• Experience in presentations - Preferred

Qualifications & Key Requirements

• 1+ years of related experience - Required
• Experience in presentations - Preferred

Knowledge/Skills/Abilities

• Advanced knowledge of operations of department programs - Required
• Working knowledge of the industry and related EEOC and employment laws, and assigned department level reports - Required
• Strong organization and time management skills - Required
• Strong verbal / written communication skills - Required
• Strong analytical and project management skills - Required
• Strong negotiating and influencing skills - Required
• Intermediate skills in internal / external software and systems - Required
• Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required

Education

• Bachelor’s Degree or 1+ years of related experience - Required

Licenses/Certifications

• Successful completion of Leadership & Development classes as assigned

Physical Demands & Working Conditions

• Function in a fast-paced distribution center and office environment
• Travel by car or plane with overnight stays
• Work flexible and/or rotating schedules, including overnights, weekends, and holidays
• Work in multiple temperature zones
• Safely maneuver facility in compliance with OSHA regulations

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2017