Fleet Shop Supervisor I

H-E-B; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

H-E-B is seeking a Shop Supervisor I to oversee daily Shop operations in San Antonio, TX. You will coach Partners, monitor work flow, and assist in scheduling to meet store goals. Maintain customer service standards and resolve issues promptly.

Candidates should have related education or training, strong communication skills, and the ability to manage multiple priorities and maintain safety and efficiency in a fast-paced environment.

Qualifications

• Experience with presenting to groups or teams (preferred).
• Ability to coach Partners and provide performance feedback.
• Strong communication and organizational skills required.

Responsibilities

• Supervise daily Shop operations and monitor work volume.
• Assist in scheduling and coordinating staffing to meet business needs.
• Provide responsive customer service coaching to Partners.

Skills

Public speaking

Coaching

Communication

Analytical skills

Multi-tasking

Attention to detail

Education

Related degree or training

Job description

Responsibilities

Responsibilities

Job Summary

As a Shop Supervisor I, you'll supervise daily Shop operations, monitor work volume, assist in work scheduling, and provide / coach on responsive customer service.

Key Responsibilities & Essential Functions

Management / Customer Service

• Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development
• Provides Partners performance feedback
• Provides direct assistance to resolve Partner issues and concerns; escalates if needed
• Assists in developing Partner work schedules to ensure business needs are met
• Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
• Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved
• Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals
• Practices / coaches on expense control
• Monitors daily work volume; recommends appropriate balance of staffing levels and overtime
• Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life
• Ensures adequate readiness levels of all vehicles / equipment to meet business needs
• Researches / responds to customer inquiries; makes necessary corrections

Safety / Sanitation

• Fosters / promotes compliance with process, facility, and governmental safety requirements
• Maintains / fosters a clean, safe, well-organized, and pest-free facility
• Identifies, addresses, and resolves sanitation, maintenance, and safety issues

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Work Experience

Qualifications & Key Requirements

• Experience giving presentations (preferred) - Preferred

Knowledge/Skills/Abilities

• Working knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports - Required
• Proficiency operating internal / external software systems - Required
• Intermediate verbal / written communication skills - Required
• Influencing skills - Required
• Analytical skills - Required
• Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required

Education

• A related degree or comparable formal training, certification, or work experience - Required

Licenses/Certifications

• Successful completion of required H-E-B training and classes - Required

Physical Demands & Working Conditions

• Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays)
• Navigate through all assigned work areas

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 11/1/2018