Fleet Shop Supervisor II

H-E-B; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

H-E-B in Houston, TX seeks a Shop Supervisor II to oversee daily shop operations, monitor workload, plan schedules, and coach on responsive customer service.

responsibilities include supervising Partners, providing performance feedback, coordinating with leadership, ensuring on-time delivery, and enforcing safety and sanitation standards.

The role requires strong communication, presentation skills, and proficiency with internal software systems to balance staffing, productivity, and costs.

Qualifications

• Strong communication and presentation skills required.
• Experience supervising or coaching Partners.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with internal/external software systems.
• Knowledge of safety, sanitation, and regulatory requirements.

Responsibilities

• Oversees daily shop operations and monitors workload.
• Plans work schedules and ensures on‑time delivery.
• Coaches Partners on customer service and performance.
• Ensures safety, sanitation, and compliance.
• Provides feedback to Partners and escalates issues when needed.

Skills

Verbal and written communication

Presentation skills

Influencing

Analytical skills

Multi-tasking / prioritization

Software systems proficiency

Education

Related degree or comparable formal training

H-E-B training and classes completion

Tools

Software systems

Job description

Responsibilities

Job Summary: As a Shop Supervisor II, you'll supervise daily Shop operations, monitor work volume, plan work scheduling, and provide / coach on responsive customer service.

Key Responsibilities & Essential Functions

• Management:
  • Applies advanced technical knowledge related to positive Partner relations, coaching, and Partner development
  • Provides Partners performance feedback
  • Provides direct assistance to resolve Partner issues and concerns; escalates if needed
  • Develops Partner work schedules that ensures business needs are met
  • Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
  • Applies advanced understanding of product flow processes; ensures on-time delivery and equipment slotting schedules are achieved; monitors / adjusts schedules as needed
  • Applies advanced understanding of productivity / throughput against goals; takes appropriate actions to meet goals
  • Applies advanced understanding of / coaches on expense control, and department's contribution to overall bottom line
  • Monitors daily work volume; adjusts balance of staffing levels and overtime
  • Works with leadership team / Partners to develop a thorough understanding of causes of equipment failure; develops / institutes plans to address issues and extend equipment life
  • Ensures adequate readiness levels of all vehicles / equipment to meet business needs
  • Researches, responds / provides technical insight to customer inquiries, including those from senior leadership and QA teams
• Safety / Sanitation:
  • Ensures compliance with process, facility, and governmental safety requirements
  • Ensures / maintains a clean, safe, well-organized, and pest‑free facility
  • Ensures sanitation, maintenance, and safety issues are identified, addressed, and resolved

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.

Work Experience

Qualifications & Key Requirements

• Supervisory experience (preferred) - Preferred
• Experience creating / giving presentations - Required

Knowledge/Skills/Abilities

• Advanced technical knowledge related to positive Partner relations, coaching, and Partner development - Required
• Advanced knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department‑level reports - Required
• Advanced understanding of expense control, and how productivity / throughput affect goals - Required
• Proficiency operating internal / external software systems - Required
• Strong verbal / written communication and presentation skills - Required
• Influencing skills - Required
• Analytical skills - Required
• Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required

Education

• A related degree or comparable formal training, certification, or work experience - Required

Licenses/Certifications

• Successful completion of required H-E-B training and classes - Required

Physical Demands & Working Conditions

• Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays)
• Navigate through all assigned work areas

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 11/1/2018