Transportation Representative

Amazon Inc.; Columbia, Northern (SC, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Amazon is seeking a customer service associate in the United States to communicate clearly with customers and delivery partners, providing prompt, efficient service and resolving issues.

You will escalate sensitive cases, manage time effectively, and strive to exceed performance metrics while spotting trends to suggest process improvements. Strong written and verbal communication, attention to detail, and a collaborative mindset are essential, with proficiency in common office software.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication.
• Ability to clearly address customer issues.
• Strong concentration to resolve issues without distraction.
• Works well in a team and independently.
• Familiarity with Windows XP, Microsoft Outlook, Word and Internet Explorer.
• Excellent typing skills.
• Proficient at navigating websites and using email apps.

Responsibilities

• Communicate clearly and professionally with customers and delivery partners.
• Provide prompt, efficient service to customers.
• Report sensitive cases via escalation matrix.
• Demonstrate effective time management and meet targets.
• Identify trends and suggest process improvements.

Skills

Excellent communication

Attention to detail

Teamwork

Typing skills

Microsoft Outlook

Education

Any degree

Tools

Excel

Outlook

Word

Job description

Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• - Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• - Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.