Transportation Supervisor

On Lok; Union City (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

On Lok seeks a Transportation Supervisor to oversee dispatching, driver scheduling, and coordination of patient meals and medical supply deliveries. You will guide transportation coordinators, monitor service quality, and ensure safety compliance across shifts in a fast-paced, senior-centered program.

Applicants should have supervisory experience, familiarity with vehicle maintenance, and strong Microsoft Office skills to manage reports and communication with center staff.

Qualifications

• Experience in dispatch, call center, customer service, or hospitality.
• Supervisory experience required.
• Experience overseeing vehicle maintenance programs.
• Proficient with Microsoft Office suite.
• Comfortable communicating with diverse populations.
• Experience in healthcare transportation is a plus.

Responsibilities

• Manage dispatching and scheduling to meet transportation requests.
• Plan driver schedules and vehicle assignments.
• Maintain records and reports on trips and utilization.
• Coordinate with center departments and staff.
• Ensure compliance with policies and safety procedures.
• Provide onboarding and training for coordinators.
• Prepare management reports on programs and service quality.

Skills

Dispatch experience

Supervisory experience

Vehicle maintenance oversight

Microsoft Office

Customer service

Healthcare transportation

Transportation software

Tools

Transportation software

Job description

JOB PURPOSE

The Transportation Supervisor ensures that the transportation team is responsive to transportation requests and driver schedules are planned and implemented to ensure that participants, meals, and medical supplies are delivered safely and timely to and from the Center(s). This key role ensures that Drivers and Transportation Coordinators have the information and tools to deliver this program-critical service.

ROLES AND RESPONSIBILITIES

• Maintain manual files and computerized record management systems to store and process trip statistical data and information, and to produce reports.
• Oversight of the creation of work schedules and assignments for staff, according to workload, space, and equipment availability.
• Direct work activities of dispatching & scheduling and ensure that all transportation requests are met.
• Maintain a high level of operational awareness of current and potential resources needed to ensure the success of the department.
• Maintain communication between center departments, medical staff and department heads by attending all required meetings and coordinating interdepartmental functions.
• Participate in all required center meetings including, but not limited to IDT, family meetings, staff meetings, in-service training programs, and quality improvement meetings
• Establish a positive rapport with participants, participant family members, and other members of our network providers.
• Address and resolve all participant grievances within the requested timeline
• Manage staff, prepare work schedules and assign specific duties.
• Ensure all transportation staff members are updated on all department and organizational policies and procedures.
• Interact closely with the center staff resolving concerns as they arise.
• May perform all of the duties of a Transportation Coordinator I & II.
• Assist with providing onboarding and ongoing training for Transportation Coordinator I & II using manuals and formal training materials as a guide.
• Active participation in departmental & safety meetings.
• Other reasonably related duties as assigned.
• Ensure all organizational policies and departmental procedures are followed.
• Prepare reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
• Establish objectives and evaluative or operational criteria for units managed.
• Review and analyze activities and data to aid planning and to improve service utilization.
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Develops, assigns and ensures the coordination and implementation of daily schedules for all drivers including, but not limited to, vehicle assignments, meal and supply deliveries, and participant pick-ups and routes.
• Provides oversight and ensures that the transportation department is in compliance with the department’s operations manual, van maintenance schedules, On Lok policies and procedures, and State and PACE regulations.
• Ensures delivery of quality services to internal and external customers through adherence to policies and procedures which includes maintaining participant safety standards. Serves as liaison between IDT and the transportation staff for communicating information about participant statuses.
• Functions as a primary driver when needed to ensure adequate and availability of transportation services, including vacation/leave coverage, periods of staffing shortages and/or low census. Required to manage increase in work demands with census growth and program operational changes.
• Ensures that all staff are appropriately trained per required PACE and ADHC guidelines. Identifies and coordinates training needs of new and existing staff.
• In partnership with the Transportation Manager and the regional Program Managers, the Transportation Supervisor performs supervisory duties including employee relations and performance management.
• Works with the regional Program Managers on staffing and budgetary issues.
• All other reasonably related duties as assigned.

REQUIRED QUALIFICATIONS

• professional experience working in one or more of the following capacities: dispatch, call center, customer service, or hospitality
• supervisory experience
• experience overseeing a maintenance program for vehicles

Knowledge, Skills and Abilities

• Ability to operate all vehicles of On Lok; understand and maintain a basic understanding of vehicle operation and maintenance.
• Flexibility and creativity; gets along well with frail elderly people, and demonstrates mature judgment.
• Friendly, patient, professional, personable and have a courteous demeanor at all times
• Extremely detail-oriented, with exceptional multi-tasking skills.
• Proven computer skills including experience with Microsoft Office suite.
• Ability to listen effectively and understand clients’ needs in order to provide creative solutions.

Licenses and Certifications

• Non Clinical\DL NUMBER - Driver License, Valid and in State with a clean driving record (no more than 1 point in the last 3 years)

PREFERRED QUALIFICATIONS

• dispatching experience
• experience in healthcare transportation field
• experience implementing or utilizing Transportation Logistical software

Knowledge, Skills and Abilities (Preferred)

• Bilingual English/ Spanish or Cantonese/ English required for some positions, depending on location.

Additional Licenses and Certifications (Preferred)

• Safe Driver certification