Amazon is Looking for Transportation Specialist at Virtual

Amazon; United States; On-site; USD 60,000 - 80,000; Full time

Job description

Description

Job Description for Transportation Specialist – NOC INDIA

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Transportation Specialist

In this role, the candidate will work with business and operations teams to solve customer escalations, analyze historic results, and initiate programs – all in an environment of rapid growth and increasing complexity. The candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership of customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate for the customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems and have excellent project-management skills. Responsibilities include, but are not limited to:

• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely.
• High attention to detail and proven ability to manage multiple competing priorities simultaneously with minimal supervision.
• Strong analytical, mediation, and problem resolution skills.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
• Strong understanding of process improvement techniques.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – TS

Basic Qualifications

• Bachelor’s degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with SQL.

Preferred Qualifications

• Experience with Excel.