Transportation Spc - Portuguese , CENTRAL OPERATIONS

Amazon Inc.; Tennessee; On-site; USD 9,500 - 14,000; Full time

Job summary

Amazon Dev Center India - Hyderabad - A85 seeks a Transportation Specialist to manage last mile coordination across LATAM and AMET regions, with emphasis on Portuguese communication and data-driven problem solving. Responsibilities include improving visibility tools, driving SOP changes, and collaborating across internal teams to resolve escalations and ensure on-time delivery.

The role requires fluency in Portuguese and English, strong Excel skills, and a quantitative mindset to analyze trends

Qualifications

• Speak, write, and read fluently in Portuguese.
• Experience with Excel.
• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.

Responsibilities

• Communicate with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling messaging and present complex information clearly.
• High attention to detail and ability to manage multiple priorities with minimal supervision.
• Strong analytical, mediation and problem resolution skills.
• Demonstrated leadership with a bias towards action and ownership.
• Collaborative management with remote and local management teams.

Skills

Portuguese language

Excel

Education

Bachelor's degree in a quantitative/technical field

Tools

SQL

Python

Java

C++

Job description

Description

Job Description for Transportation Specialist, Portuguese – CO

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

This role is based in Central Operations, which is a part of NOC. This team acts as a single point of contact for managing the route plans, scheduling and payments for the last mile stations for LATAM and AMET regions.

Purview of a Transportation Specialist

Responsibilities

In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills.

Responsibilities include, but are not limited to:

• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong analytical, mediation and problem resolution skills.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
• Strong understanding of process improvement technique
• Communication in PORTUGUESE & ENGLISH with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Understand execution and daily production goals.
• Review and update SOPs as required. At times assist with execution duties, training associates and verifying SOP compliance.
• Handle incoming work requests within standard service level agreements (SLAs).
• Provide direction utilizing independent judgment.
• Conduct regular audits with associates for engagement and standard work adherence.
• Assist in shift execution with shift managers.
• Work a flexible schedule as business demands, including overnight, weekends and holidays.

Basic Qualifications

• Speak, write, and read fluently in Portuguese
• Experience with Excel
• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Preferred Qualifications

• Experience with SQL
• Experience with any programming language such as Python, Java, C++
• Portuguese B2 + certification

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad - A85

Job ID: A10587336