Transportation Services Representative 1 (Bilingual Spanish)

Department of Revenue; Hermiston (OR); On-site; USD 44,000 - 61,000; Full time

Job summary

The Oregon Department of Transportation in Hermiston is seeking a bilingual Transportation Services Representative 1 to assist the public with driver licenses, vehicle registrations and permits. You will administer tests, collect fees and provide clear information on regulations.

This role requires fluent Spanish, strong customer service skills and accuracy in handling sensitive information. Training will be provided and the position may require standing, lifting up to 40 pounds, and occasional

Qualifications

• Two years of public contact/customer service experience involving dealing with the public in person or by phone.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree can substitute for one year of public contact experience.

Responsibilities

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to answer questions.
• Produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify VINs.
• Prepare daily bank deposits and account for sensitive inventory.

Skills

Public contact experience

Customer service

Computer skills

Typing 30 wpm

Education

Associate's degree substitute for experience

Job description

Salary Range:
$3,952 - $5,458

Job Description:

Transportation Services Representative 1 (Bilingual Spanish)
Oregon Department of Transportation
Driver and Motor Vehicles Division (DMV)
Field Services Group / East Region
Hermiston

The role:

Bring your customer service skills to the Hermiston DMV as a bilingual transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. In addition, you will administer knowledge, skill and vision tests to potential drivers, ensure correct fees are collected, provide information about regulations and policies and administer behind-the-wheel drive tests. We provide the training you need to make decisions using vehicle laws, agency policies and regulations. Apply today!

This position requires the ability to speak and read Spanish fluently. Indicate your Spanish speaking and reading skills in the application questionnaire.

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile .

A day in the life:

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
• Produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.
• Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates.
• To request a copy of the position description, which includes all duties and working conditions, please email [e-mail] ([e-mail]) .

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more (https://www.oregon.gov/odot/About/Pages/Career-Opportunities.aspx) about working at the Oregon Department of Transportation and the benefits (https://www.oregon.gov/odot/about/pages/employee-benefits.aspx) we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
• The salary range listed is the non-PERS (https://www.oregon.gov/pers/Pages/index.aspx) monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase (https://www.oregon.gov/das/hr/pages/cc.aspx) by 6.95%.
• Public Service Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) opportunity!

Minimum qualifications:

• Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures;
• Experience or training using computers to retrieve and input data;
• Three months experience collecting money and making change.

Completion of an associate’s degree will substitute for one year of the public contact experience.

Special qualifications:

Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy skills and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.