Transportation Services Representative 1 - Real ID Specialist (Limited Duration) (Multiple Positions)

Oregon Department of Human Services; Portland (OR); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Work-life balance

11 paid holidays a year

Flexible work schedules

Public Service Loan Forgiveness

Job summary

The Oregon Department of Transportation seeks a Transportation Services Representative 1 - Real ID Specialist (Limited Duration) in the Portland area to assist the public with Real ID compliant IDs and related services. The position is limited duration, expected to end by June 30, 2027, with potential to become permanent and eligibility for benefits.

Responsibilities include handling Real ID transactions, producing licenses, administering tests, conducting vision checks, and delivering excellent

Qualifications

• Two years of public contact/customer service experience with in-person or phone information about services and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change. Completion of an associate’s degree substitutes for one year of public contact experience.

Responsibilities

• Help the public with Real ID license, instruction permits, or identification cards.
• Serve as primary office representative for Real ID transactions.
• Accurately produce photo licenses, instruction permits, and identification cards.
• Administer, correct and explain driver license knowledge tests.
• Conduct vision tests.
• Explain state and federal requirements for different transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with diverse customers to answer complex questions.
• Collaborate with office leaders to ensure efficient operations related to issuing Real ID.
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at end of day.
• Travel to other offices in the region for relief work.

Skills

Public service

Computer skills

Cash handling

Education

Associate degree

Job description

Position Title

Transportation Services Representative 1 - Real ID Specialist (Limited Duration) (Multiple Positions)

Agency

Department of Transportation

Salary Range

$3,952 - $5,458

Position Type

Employee Position

Location

Oregon Department of Transportation Driver and Motor Vehicles Division (DMV) Field Services Group / Mt. Hood Region Portland

Role Overview

Bring your customer service skills to the North Portland or Southeast Portland DMV as a Real ID Specialist. In this role, you will assist the public with obtaining Real ID compliant identification cards, answering questions related to Real ID and providing customer service for Oregonian’s looking to obtain documents that comply with the Real ID Act. This is a limited duration appointment that is expected to end on or before June 30, 2027. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A Day in the Life: Responsibilities

• Help the public with obtaining Real ID license, instruction permit or identification cards.
• Serve as a primary representative in the office for Real ID transactions.
• Accurately produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license knowledge test.
• Conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.

Work Setting

Work is performed in a DMV office setting with extensive face to face interaction with the public.

Typing Requirement

Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates.

Request Position Description

To request a copy of the position description, which includes all duties and working conditions, please email [e-mail].

Benefits

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more.
• Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range.
• Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials.
• Public Service Loan Forgiveness opportunity!

Minimum qualifications

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures; AND Experience or training using computers to retrieve and input data; AND Three months experience collecting money and making change. Completion of an associate’s degree will substitute for one year of the public contact experience.

Desired qualifications

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting complex rules and policies to customers or clients.

Additional information

We do not offer visa sponsorship.

If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.

We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.

We may use this recruitment to fill multiple or future vacancies.

We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position.

All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Aff.

We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.

Applicants with a disability may request a reasonable accommodation during the application process.

For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT).

This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700.

Oregon Relay Service can be reached by calling 7-1-1.

Company culture

#LI-ODOT #LI-DNP #LI-Onsite Customer Service, Real ID, DMV Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”