Transportation Programs & Outreach Coordinator

Seattle Children's; Seattle (WA); On-site; USD 37,000 - 55,000; Full time

Job summary

Seattle Children's is seeking a dedicated client-facing professional to provide customer service and administrative support for our alternative transportation program. You will be the primary contact for staff inquiries, help with commute planning and parking needs, and participate in outreach to ensure understanding of transportation offerings.

You will also collect feedback and help track service data to support program development.

Qualifications

• Associate's Degree or equivalent education and experience.
• Minimum of 2 years customer service, project planning /implementation or administrative support experience.

Responsibilities

• Provide customer service and administrative support for Seattle Children's alternative transportation program.
• Serve as a primary point of contact for in-person, electronic, and telephone inquiries, providing timely, accurate and appropriate information to staff.
• Assist workforce with alternative commute planning and with parking needs.
• Participate in outreach efforts to workforce to ensure understanding of transportation offerings.
• Provide feedback from customers and track relevant customer service data for use in program development.
• Assist in the audit of parking utilization records for accuracy.

Skills

Customer service

Administrative support

Education

Associate's Degree or equivalent education and experience

Bachelor's Degree in Public Administration, Business, Healthcare, or related fields

Job description

Seattle Children's is seeking a dedicated client-facing professional to provide customer service and administrative support for our alternative transportation program. You will be the primary contact for staff inquiries, help with commute planning and parking needs, and participate in outreach to ensure understanding of transportation offerings.

You will also collect feedback and help track service data to support program development.