Transportation Product Lead — VoC & Data

FedEx Corporation; Pittsburgh (Allegheny County); Hybrid; USD 88,000 - 145,000; Full time

Job summary

FedEx Corporation is seeking a strategic leader to develop and execute commercial transportation product strategies across physical delivery and alternate delivery models. Hybrid in Memphis or Pittsburgh, the role emphasizes market analysis, VoC-driven positioning, and cross-functional execution.

The candidate will translate customer insights into growth initiatives, build business cases, and guide pricing and network enhancements while mentoring teammates in a busy commercial team.

Qualifications

• Bachelor’s Degree/equivalent in product marketing, economics, business, or related field.
• Five (5) years work experience in functions focused on product management, market analysis or research, or equivalent.
• More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Responsibilities

• Translates customer insights and Voice of the Customer (VoC) findings into targeted marketing, sales, and commercial positioning strategies to drive volume and revenue growth across our transportation product lines.
• Designs and leads structured qualitative and quantitative VoC initiatives (such as customer journey mapping, shipper/recipient surveys, and operational feedback loops) to deeply understand delivery expectations, convenience drivers, and friction points.
• Independently leads market, economic, and competitive evaluations to assess transportation product performance, with a specific focus on understanding and optimizing physical transportation cost structures.
• Conducts rigorous, fact-based data analysis and interpretation to uncover business insights. Designs and works with advanced financial and operational data models to evaluate same day and alternate delivery models and pricing strategies.
• Identifies, defines, and prioritizes new physical delivery product offerings, geographic expansions, and operational network enhancements. Conducts market feasibility studies, builds business cases, and drives final prioritization.
• Leads and executes complex commercial product launches and logistics initiatives across large, cross-functional teams, serving as the commercial and marketing lead.
• Actively coaches, mentors, and supports team members in less senior positions within the commercial business team.

Skills

Delivery Economics

VoC & Insights

Economic & Market Evaluation

Advanced Data Analysis

Product Roadmap

Cross-Functional Leadership

Mentorship

Communication & Presentation

Education

Bachelor’s Degree/equivalent in product marketing, economics, business

Job description

FedEx Corporation is seeking a strategic leader to develop and execute commercial transportation product strategies across physical delivery and alternate delivery models. Hybrid in Memphis or Pittsburgh, the role emphasizes market analysis, VoC-driven positioning, and cross-functional execution.

The candidate will translate customer insights into growth initiatives, build business cases, and guide pricing and network enhancements while mentoring teammates in a busy commercial team.