Transportation Operations Leader: Route & Service Excellence

WM; Maumelle (AR); On-site; USD 60,000 - 95,000; Full time

Job summary

WM is seeking a Transportation Leader to oversee the transportation department across locations within the assigned geography. You will act as a liaison between customers, operations, CSRs, and the support team, ensuring service levels and route performance meet company goals.

Your responsibilities include maintaining inventory, scheduling routes, reviewing driver debriefs, and sustaining high customer service metrics.

Responsibilities

• Maintain and manage inventory supplies to ensure that adequate inventories are always maintained
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck)
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc)
• Manage open order report to resolve service issues
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
• Conduct customer visits to review service
• Manage customer interaction records to resolve service issues
• Company Growth:
• Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
• Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDT's and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency
• Team Member Development:
• Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce
• Establish and communicate performance standards and objectives; conduct performance appraisals
• Recommend salary adjustments, promotions, transfers and dismissals
• Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the

Job description

WM is seeking a Transportation Leader to oversee the transportation department across locations within the assigned geography. You will act as a liaison between customers, operations, CSRs, and the support team, ensuring service levels and route performance meet company goals.

Your responsibilities include maintaining inventory, scheduling routes, reviewing driver debriefs, and sustaining high customer service metrics.