Transportation Operations Lead - Fulfillment & Efficiency

Amazon Inc.; Wilmington (IL); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon.com Services LLC in Illinois is seeking Transportation Area Managers to oversee operations, drive safety, quality and productivity, and lead a team of associates across the distribution network. You will collaborate with site leadership to improve customer experience metrics and implement standard work.

The role requires managing a workforce, mentoring employees, and delivering on time delivery promises, with a focus on Lean improvements and process optimization.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Collaborate with site leadership on quality and Customer Experience metrics, including root cause analysis of problem areas.
• Streamline logistics in the operation through the implementation of standard work and team leadership.
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.

Skills

Employee management

Performance management

Team leadership

Customer service

Communication skills

Flexibility

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Illinois is seeking Transportation Area Managers to oversee operations, drive safety, quality and productivity, and lead a team of associates across the distribution network. You will collaborate with site leadership to improve customer experience metrics and implement standard work.

The role requires managing a workforce, mentoring employees, and delivering on time delivery promises, with a focus on Lean improvements and process optimization.