Transportation Manager

WM; Leesburg (VA); On-site; USD 81,000 - 90,000; Full time

Job summary

WM Transportation Manager is accountable for onboarding, training, coaching, mentoring, and performance management of all drivers and helpers. This role builds strong relationships with frontline employees, provides ongoing feedback, and addresses employee relations matters as needed.

The successful candidate spends much of the day in the field observing operations and reinforcing safety standards. Responsibilities include monitoring operational performance, ensuring compliance with policies and

Qualifications

• Associate's Degree or High School Diploma with 2 years of relevant work experience.
• Must be at least 18 years old and legally eligible to work in the United States.
• Driver's License required upon hire.

Responsibilities

• Onboard, train, coach, mentor, and manage performance of drivers and helpers.
• Provide ongoing feedback and support to frontline employees and address relations matters.
• Observe operations in the field and reinforce safety standards.
• Monitor performance and ensure regulatory compliance and policy adherence.
• Investigate incidents and lead continuous improvement for service, safety, and productivity.

Skills

Coaching

Safety awareness

Frontline leadership

Education

Associate's Degree

High School Diploma

Job description

Job Summary

The Transportation Manager is accountable for onboarding, training, coaching, mentoring, and performance management of all drivers and helpers. This role establishes and maintains strong relationships with frontline employees, provides ongoing feedback and support, and addresses employee relations matters as needed. The successful candidate will spend the majority of their workday in the field observing operations, conducting ride-alongs, reinforcing safety standards, and supporting frontline teams.

This position is responsible for monitoring operational performance, ensuring compliance with company policies and regulatory requirements, managing attendance and staffing levels, investigating incidents, and implementing continuous improvement initiatives to enhance service, safety, and productivity.

Schedule: Monday through Friday, with occasional Saturday work as business needs require. Start times may vary from as early as 3:00 AM to as late as 8:00 AM, depending on the line of business being supported.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay:

The expected base pay range for this office/on-site position is $80,877 - $90,392. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

About our Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran