Operations Manager

WM; Fairmont (MN); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Stock purchase plan

Company 401(k) matching

Paid vacation, holidays, and personal

Job summary

WM is seeking an Onboarding and Development Manager to lead coaching, mentoring, and performance management for drivers and helpers. You will spend most days in the field, building strong relationships with frontline teams and upholding safety standards.

Responsibilities include onboarding, daily check-ins, continuous improvement, DOT record maintenance, and occasional customer-site safety visits to address issues and improve service quality.

Qualifications

• Onboarding and coaching experience with frontline staff.
• Ability to manage performance and development of drivers and helpers.
• Knowledge of safety practices and regulatory compliance.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Meet daily with new frontline employees to support onboarding.
• Provide timely touchpoints and monitor daily performance.
• Review best practices to improve daily operations.
• Support frontline career goals and address improvement opportunities.
• Lead coaching conversations and promote WM Way safety culture.
• Conduct root-cause investigations for injuries/incidents and retraining.
• Maintain DOT records and other regulatory documentation.
• Review route operation documentation daily and follow up as needed.
• Visit customers/sites to resolve safety issues and explore alternatives.

Skills

Coaching

Mentoring

Performance management

Frontline supervision

Education

Associate's Degree (accredited)

High School Diploma (accredited)

2 years relevant work experience

Job description

Role hours: Varied start times between 5am and 7am.

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's License
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay:

The expected salary range for this onsite position is $68,000 - $75,000 per year. This represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.