Transportation Management Account Manager

NFI Industries; Camden (NJ); Hybrid; USD 83,000 - 111,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Job summary

NFI Industries is seeking a Transportation Management Account Manager to oversee operational execution for client accounts, focusing on people, process, and performance at customer sites. Duties include serving as daily client contact, guiding TM operations, and driving continuous improvement across the program.

Ideal candidates have a BA/BS and 3–5 years in transportation, with strong communication, leadership, and multitasking abilities.

Qualifications

• BA or BS degree required.
• 3–5 years transportation-related industry experience.
• Excellent verbal and written communication skills.

Responsibilities

• Daily operational point-of-contact for client.
• Provides guidance and training to Transportation Management operations and client on program systems and processes.
• Initiate continuous improvement strategies that improve internal and external operations.
• Collaborate with Transportation Management Director of Operations to create and manage SOP documentation.
• Identify opportunities for continuous process improvement that adds value to clients.
• Gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing.

Skills

Communication

Problem solving

Attention to detail

Leadership qualities

Time management

Education

BA/BS degree

Tools

MS Office

Job description

Overview

The Transportation Management Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location. This position includes the management of people, process, organic growth, and customer satisfaction.

Responsibilities

• Daily operational point-of-contact for client


• Provides guidance and training to Transportation Management operations and customer on program systems and processes


• Initiate continuous improvement strategies that improve internal and external operations


• Correspond with NFI team in Camden, NJ and work collectively to manage client expectations and the holistic transportation management program


• Create custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization


• Consult and offer best practices through extensive knowledge of the supply chain market and your customer’s network


• Identify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organization


• Conduct quarterly business reviews (QBR) with your customer through several presentation methodologies


• Collaborate with Transportation Management Director of Operations to create and manage internal/external standard operating procedure (SOP) documentation


• Identifies opportunities for continuous process improvement that provides additional value to internal/external clients


• Recognize opportunities and work to organically grow existing business


• Must gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing

Qualifications

• BA or BS degree required


• Ability to facilitate responsibility and manage expectations


• 3-5 years transportation-related industry experience with demonstrated acumen


• Excellent verbal and written communication skills


• Strong problem-solving skills and ability to make decisions


• Strong attention to detail with excellent follow-up skills


• High level of business acumen and leadership qualities


• Professional aptitude, presentation and demeanor


• Ability to meet/exceed time-sensitive deadlines


• Ability to multitask


• Ability to work collaboratively as part of a team


• Ability to professionally interact with all levels of internal/external management


• Availability to work flexible hours and travel based upon NFI and external client needs


• Proficient with MS Applications (Word, Excel, PowerPoint)


• Individual commitment to strengthen existing skill set and also acquiring new skills as required by client or department demands


• In-depth knowledge of TMS programs used for brokerage services


• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers

We are excited to share that the base salary range for this position is $83,421.00 - 111,228.00. This position is also eligible for an annual discretionary bonus, targeted at 5%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Benefits

• Medical


• Dental


• Vision


• Prescription Drug Coverage


• 401k Plan


• Wellness Program


• Life Insurance


• Paid Time Off


• Paid Parental Leave


• and other benefit plan options

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-2500