Transportation Management Logistics Planner

NFI; Camden (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

NFI is seeking a Transportation Management Logistics Planner to execute customer transportation needs at a high level, train Coordinators in best practices, and deliver excellent service to the NFI customer base.

The role reports to the Transportation Management Account Manager and/or an Operations Director, coordinating shipments, building carrier relationships, resolving issues, and generating reports upon request. This position offers a base hourly rate with a discretionary bonus opportunity.

Qualifications

• High school diploma required; BA/BS preferred but not required.
• 2-3 years of customer service experience.
• Supply chain software experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail with good follow-up.
• Professional presentation and demeanor.
• Ability to meet/exceed time-sensitive deadlines.
• Ability to multitask and solve problems.
• Ability to work collaboratively in a team.
• Basic computer skills (email/internet).
• Experience with Microsoft Excel is a plus.

Responsibilities

• Manages and executes daily shipment activity for customers.
• Follows client rules, parameters, and SOPs.
• Establishes and refines standard operating procedures.
• Responds to client requests and inquiries promptly.
• Builds relationships with supply chain, warehouse, coordinators, and customer service contacts.
• Resolves client issues quickly and efficiently.
• Manages shipment routing guides and carrier communications.
• Collaborates with brokerage account management and carrier sales.
• Schedules appointments and tracks shipments.
• Performs intermediate shipment optimization activities.
• Generates reports on request.
• Manages shipment exception process and claims support.
• Assists with freight bill audits and inquiries.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Problem solving

Multitasking

Education

HS Diploma

BA/BS preferred

Tools

Supply chain software

Microsoft Excel

Job description

Overview

The Transportation Management Logistics Planner ensures customer transportation needs are executed at a high level, process and best practices are taught to new and existing Coordinators. Responsible to provide excellent customer service to the NFI customer base. This position reports to Transportation Management Account Manager and/or an Operations Director.

Responsibilities

• Manages and executes daily shipment activity for customers.
• Follows and reinforces client rules, parameters, and standard operating procedures
• Establishes and refines standard operating procedures
• Responds timely to client requests and inquiries
• Builds customer relationships with supply chain, warehouse, coordinator, and customer service contacts on their respective account(s)
• Resolves client issues quickly and efficiently
• Manages shipment routing guides
• Communicates with managed and incumbent carriers and tenders shipments based on customer route guide
• Collaborate with NFI brokerage account management and carrier sales
• Schedule appointments and executes shipment tracking procedures
• Executes intermediate shipment optimization activities
• Generates reports at the request of our customers or NFI Account Manager
• Manages shipment exception process
• Facilitates claims filing on behalf of customer
• Uses various transportation software platforms to facilitate shipment execution
• Assists with freight bill audit & payment processes through customer, carrier, and internal inquiries
• Provides support on miscellaneous projects as needed

Qualifications

• HS Diploma
• BA or BS Degree preferred, but not required
• 2 - 3 years’ experience in customer service
• Supply chain software experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail with excellent follow-up skills
• Professional aptitude, presentation and demeanor
• Ability to meet/exceed time-sensitive deadlines
• Ability to multitask and problem solve
• Ability to work collaboratively as part of a team
• Basic computer experience (E-mail, Internet)
• Experience with Microsoft Excel a plus

We are excited to share the base hourly rate for this position is $28.57/hour - $38.10/hour. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position is also eligible for an annual discretionary bonus, targeted at 3%.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-2500