Transportation Management Logistics Planner

NFI Industries; Camden, Northern (NJ, KY); Hybrid; USD 81,882,000 - 109,172,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits package

Job summary

NFI Industries in Camden, New Jersey, is seeking a Transportation Management Logistics Planner to ensure customer transportation needs are executed at a high level and to mentor Coordinators in best practices.

The role emphasizes excellent customer service to the NFI customer base and reports to the Transportation Management Account Manager or an Operations Director.

Qualifications

• 2–3 years' experience in customer service.
• Proficiency with MS Excel; basic computer skills.
• Supply chain software experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail with good follow-up.
• Ability to meet/exceed time-sensitive deadlines.

Responsibilities

• Manage and execute daily shipment activity for customers.
• Follow client rules, parameters, and SOPs; refine procedures.
• Respond timely to client requests and inquiries.
• Build relationships with supply chain, warehouse, coordinator, and customer service contacts.
• Coordinate shipments with carriers and tender shipments per route guide.
• Generate reports for customers or Account Manager; assist with audits and payments.
• Assist with freight bill audits and miscellaneous projects.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Team collaboration

Time management

Education

HS Diploma

BA/BS preferred

Tools

MS Excel

Supply chain software

Job description

Overview

The Transportation Management Logistics Planner ensures customer transportation needsare executed at a high level, process and best practices are taught to new andexisting Coordinators. Responsible to provide excellent customer service to theNFI customer base. This position reports to Transportation Management AccountManager and/or an Operations Director.

Responsibilities

• Manages and executes daily shipment activity for customers.
• Follows and reinforces client rules, parameters, and standard operating procedures
• Establishes and refines standard operating procedures
• Responds timely to client requests and inquiries
• Builds customer relationships with supply chain, warehouse, coordinator, and customer service contacts on their respective account(s)
• Resolves client issues quickly and efficiently
• Manages shipment routing guides
• Communicates with managed and incumbent carriers and tenders shipments based on customer route guide
• Collaborate with NFI brokerage account management and carrier sales
• Schedule appointments and executes shipment tracking procedures
• Executes intermediate shipment optimization activities
• Generates reports at the request of our customers or NFI Account Manager
• Manages shipment exception process
• Facilitates claims filing on behalf of customer
• Uses various transportation software platforms to facilitate shipment execution
• Assists with freight bill audit & payment processes through customer, carrier, and internal inquiries
• Provides support on miscellaneous projects as needed

Qualifications

• HS Diploma
• BA or BS Degree preferred, but not required
• 2 - 3 years' experience in customer service
• Supply chain software experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail with excellent follow-up skills
• Professional aptitude, presentation and demeanor
• Ability to meet/exceed time-sensitive deadlines
• Ability to multitask and problem solve
• Ability to work collaboratively as part of a team
• Basic computer experience (E-mail, Internet)
• Experience with Microsoft Excel a plus

We are excited to share the base hourly rate for this position is $28.57/hour - $38.10/hour. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position is also eligible for an annual discretionary bonus, targeted at 3%.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-2500