Transportation Logistics Coordinator

Copart; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Copart seeks a Transportation Logistics Coordinator to deliver exceptional customer service and support to carriers. The role involves managing inquiries, coordinating deliveries, and ensuring timely solutions while maintaining performance metrics. The ideal candidate will excel in communication, problem-solving, and multitasking in a dynamic environment.

Benefits

401(k) and 401(k) Match

Employee Stock Purchase Program

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid time off

Qualifications

• Proven customer service experience in a remote or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities in a fast-paced environment.

Responsibilities

• Manage inquiries from members and carriers for vehicle deliveries.
• Assign and monitor progress of transportation orders.
• Provide clear information on Copart's services and policies.

Skills

Customer service

Problem-solving

Communication

Multitasking

Education

Experience in auto transport

Experience in a call center

Tools

CRM software

Job description

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Join to apply for the Transportation Logistics Coordinator role at Copart

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Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Remote Transportation Coordinator has a key role at Copart, responsible for delivering exceptional customer service and carrier support. This position requires a thorough understanding of Copart's practices and processes to offer effective solutions and facilitate a unique customer service experience. The Transportation Coordinator will focus on understanding client needs, offering appropriate solutions and support, and managing inquiries from our members and carriers to support nationwide vehicle deliveries.

Member Interaction & Support:

Answer and place calls in a highly professional and courteous manner.

Actively listen to member inquiries to understand their needs and concerns fully.

Troubleshoot pick-up/delivery issues directly with members.

Provide clear, concise, and accurate information regarding Copart’s services, auction processes, vehicle information, timelines, and delivery policies.

Focus on first-call resolution by utilizing company resources, internal knowledge bases, and systems to gather information and offer effective solutions.

Transportation Logistics Coordination:

Assign and monitor progress of transportation orders.

Enforce pick-up/delivery ETAs to ensure timely delivery.

Troubleshoot pick-up/delivery issues directly with vendors/drivers.

Negotiate transport rates within approved guidelines.

Provide basic carrier payment support.

Support vendor onboarding/training.

Document and track transportation inquiries and resolutions within Copart systems.

Problem Resolution & Escalation:

Identify and troubleshoot member/carrier issues, aiming for satisfactory and timely resolution.

Escalate complex issues to appropriate departments or senior team members/supervisor when necessary, ensuring follow-through.

Product & Process Knowledge:

Develop and maintain a comprehensive understanding of Copart's auction platform, vehicle types, lot details, and operational workflows.

Stay updated on changes in Copart practices, policies, and service offerings.

Performance & Quality:

Meet or exceed performance metrics, including call quality (assessed by knowledge, level of professionalism, and efficiency), call times, and customer satisfaction.

Administrative & Other Duties:

Accurately document all member/carrier interactions and transactions in the relevant Copart systems.

May be required to handle member/carrier support via chat and email channels.

Perform other duties as assigned by management.

Skills and Qualifications:

Proven customer service experience, preferably in a remote or call center environment.

Experience in the auto transport/dispatch industry.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a solution-oriented mindset.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

High level of professionalism, patience, and empathy when dealing with members.

Computer proficiency, experience with CRM software, and other relevant office technology.

Ability to quickly learn and adapt to new processes and systems.

Ability to work independently and as part of a remote team.

Ability to occasionally meet/work in person at a Copart Facility.

401(k) and 401(k) Match

Employee Stock Purchase Program

Insurance:

• Health
• Life
• Dental
• Vision
• Accident
• Critical Illness
• Identity Theft
• Hospital Indemnity
• HSA
• FSA & Dependent Care FSA
• Company-paid Life and AD&D insurance
• Paid time off
  
  

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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