Transportation Lead Driver Sterling Heights

PACE; Sterling Heights (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

PACE Southeast Michigan is seeking a Lead Transportation Driver who will oversee daily transportation operations for participants at our Day Health Center. The role includes backup coordination duties, ensuring vehicle safety, and coordinating route assignments in real time.

Responsibilities include leading morning meetings, managing route adjustments, and distributing medications as needed, while maintaining strong communication with staff and participants.

Qualifications

• Three years’ work experience in related field and/or supervision of five or more staff.
• Must hold a valid Michigan CDL Class B with Passenger endorsement.
• Ability to lift and/or carry 50 pounds or more.
• Must be medically cleared for communicable diseases and have up-to-date immunizations.
• Excellent communication and organizational skills.

Responsibilities

• Assist in planning and scheduling transportation for participants.
• Serve as backup Transportation Coordinator when needed.
• Ensure vehicles are kept in safe working order and perform pre-trip inspections.
• Distribute medications and manage real-time route adjustments.
• Lead daily A.M. meetings and assign route escorts.

Skills

Communication

Organization

Leadership

Data management

Multi-tasking

Customer service

Tools

Microsoft Word

Microsoft Excel

CDL Class B with Passenger endorsement

Job description

SUMMARY

Under the direction of the Transportation Manager, the Lead Transportation Driver is responsible for primarily driving as required by volume demand at the Day Health Center and secondarily assisting the Transportation Coordinator with daily tasks as assigned or designated. SPECIFIC DUTIES AND FUNCTIONS: Assist the Transportation Coordinator as needed to plan and manage with other team members the scheduling of transportation to and from the center for program participants. Serve as back up Transportation Coordinator in the absence of the Transportation Coordinator Communicates appropriate information regarding participant tolerance while riding on the CSI vehicles and or other related concerns. Assists staff in reporting and recording customer feedback using the Improve PACE Forms (IPF) Monitors and follows up on customer complaints. Follows up with Transportation Manager appropriately on all unusual occurrences reported by the transportation staff. Assists the transportation staff in completing any necessary documentation logs concerning vehicle maintenance and or safety maintenance. Assures that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules. Performs other related duties as necessary, assigned or requested by Transportation Manager. Conducts daily A.M. meetings encompassing: Appointment assignments Assist Transportation Coordinator in confirming with Lead PCA those that will serve as appointment and route escorts. Assist Transportation Coordinator with assigning special runs Daily review of driver Pre-Trip documentation to ensure proper Pre-Trip inspections Assist Transportation Coordinator by making real time adjustments in vehicle , route, and appointment assignments based on vehicle maintenance, employee attendance, and participant cancellations Print out daily route sheets as/if necessary Creates accurate bus load-ups based on participate cancellations and appointment schedules. Ensure timely distribution of medications to drivers when/if necessary. Communicate immediately and manage all real time unforeseen situations.

KNOWLEDGE, SKILLS AND ABILITIES

Must have excellent communication skills. Proficient in Word and Excel. Extremely organized and detailed oriented. Able to manage multiple data sets. Lead effectively under multiple and quickly changing situations. Three years’ work experience in related field and/or supervision/management of five or more staff. Must be capable of and experienced in transporting individuals with special mobility needs or ability to learn. Demonstration of progressive leadership ability is highly desirable. A valid, unrestricted, Michigan CDL license Class B with Passenger endorsement and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment. The ability to lift and/or carry 50 pounds or more. Must meet a standardized set of competencies (approved by CMS) before working independently. Must be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact. At PACE Southeast Michgen our employee experience is a combination of everything that’s unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for our participants and strive to make a difference. For several years, they have made us a Top Workplace in our area.