Transportation Lead Driver

PACE Southeast Michigan; Eastpointe (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

PACE Southeast Michigan is seeking a Lead Transportation Driver to support daily operations at the Day Health Center. The role involves driving as needed, assisting the Transportation Coordinator with scheduling, and acting as a back-up Coordinator during absences.

Ideal candidates will have a Michigan CDL Class B with Passenger endorsement, strong communication skills, and the ability to manage several routes and participants with mobility needs.

Qualifications

• Must have excellent communication skills.
• Proficient in Word and Excel.
• Extremely organized and detail oriented.
• Able to manage multiple data sets.
• Three years’ work experience in related field and/or supervision/management of five or more staff.
• Must be capable of and experienced in transporting individuals with special mobility needs or ability to learn.
• Must be able to lift and/or carry 50 pounds or more.
• Must be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.

Responsibilities

• Drive as required by volume to and from the Day Health Center.
• Assist the Transportation Coordinator with scheduling and routing.
• Serve as back up Transportation Coordinator in absence of the Coordinator.
• Communicate participant tolerance and concerns regarding CSI vehicles.
• Report customer feedback using IPF forms and follow up on complaints.
• Maintain vehicle maintenance and safety logs; ensure vehicles are in safe working order.
• Lead daily A.M. meetings to assign appointments and routes.
• Review pre-trip documentation and adjust routes in real time as needed.
• Distribute medications to drivers and manage real-time situations.

Skills

Communication skills

Word and Excel

Organized attention to detail

Multitask management

Leadership/supervision

Tools

Word

Excel

Job description

SUMMARY

Under the direction of the Transportation Manager, the Lead Transportation Driver is responsible for primarily driving as required by volume demand at the Day Health Center and secondarily assisting the Transportation Coordinator with daily tasks as assigned or designated. SPECIFIC DUTIES AND FUNCTIONS: Assist the Transportation Coordinator as needed to plan and manage with other team members the scheduling of transportation to and from the center for program participants. Serve as back up Transportation Coordinator in the absence of the Transportation Coordinator Communicates appropriate information regarding participant tolerance while riding on the CSI vehicles and or other related concerns. Assists staff in reporting and recording customer feedback using the Improve PACE Forms (IPF) Monitors and follows up on customer complaints. Follows up with Transportation Manager appropriately on all unusual occurrences reported by the transportation staff. Assists the transportation staff in completing any necessary documentation logs concerning vehicle maintenance and or safety maintenance. Assures that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules. Performs other related duties as necessary, assigned or requested by Transportation Manager. Conducts daily A.M. meetings encompassing: Appointment assignments Assist Transportation Coordinator in confirming with Lead PCA those that will serve as appointment and route escorts. Assist Transportation Coordinator with assigning special runs Daily review of driver Pre-Trip documentation to ensure proper Pre-Trip inspections Assist Transportation Coordinator by making real time adjustments in vehicle , route, and appointment assignments based on vehicle maintenance, employee attendance, and participant cancellations Print out daily route sheets as/if necessary Creates accurate bus load-ups based on participate cancellations and appointment schedules. Ensure timely distribution of medications to drivers when/if necessary. Communicate immediately and manage all real time unforeseen situations.

KNOWLEDGE, SKILLS AND ABILITIES

Must have excellent communication skills. Proficient in Word and Excel. Extremely organized and detailed oriented. Able to manage multiple data sets. Lead effectively under multiple and quickly changing situations. Three years’ work experience in related field and/or supervision/management of five or more staff. Must be capable of and experienced in transporting individuals with special mobility needs or ability to learn. Demonstration of progressive leadership ability is highly desirable. A valid, unrestricted, Michigan CDL license Class B with Passenger endorsement and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment. The ability to lift and/or carry 50 pounds or more. Must meet a standardized set of competencies (approved by CMS) before working independently. Must be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact. At PACE Southeast Michgen our employee experience is a combination of everything that’s unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for our participants and strive to make a difference. For several years, they have made us a Top Workplace in our area.