Transportation DMV Regional Office Assistant Manager - Marshall Co.

State-of-West-Virgini; West Virginia; On-site; USD 55,000 - 75,000; Full time

Job summary

State of West Virginia DMV seeks a Transportation DMV Regional Office Assistant Manager to supervise DMV Agents at a Regional Office, perform performance appraisals, approve leave, and cover duties in the absence of the Regional Office Manager.

The candidate will oversee scheduling, audits, policy interpretation, and customer assistance for driver/vehicle transactions, with travel and a valid license required.

Qualifications

• Bachelor’s degree from an accredited four-year college or university.
• Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering or related public contact work; two years in administrative or supervisory capacity.
• Experience with customer service and public interactions; knowledge of state government operations.

Responsibilities

• Schedule employees and manage daily office open/close.
• Oversee DMV Agents and audit transactions at close of business.
• Interpret and apply state policies and regulations for staff and customers.
• Assist customers with driver/vehicle processes and explain fees, forms, and requirements.
• Reconcile funds and inventory; assist in resolving complex transactions.
• Travel as required and maintain a valid driver’s license.

Skills

Motor vehicle law knowledge

Supervisory skills

Customer service

Office management

Education

Bachelor’s Degree

Tools

Computer skills

Job description

**Disclaimer-this position will be considered classified-exempt and “at will.”

Transportation DMV Regional Office Assistant Manager

The selected applicant performs advanced level supervisory work overseeing the activities of DMV Agents in a Division of Motor Vehicles Regional Office. Completes annual performance appraisals, approves leave, makes recommendations, and is held responsible for the performance of the employees supervised. This position will assume the duties and responsibilities of the DMV Regional Office Manager in their absence. Performs related work as required.

• Performs work in an administrative capacity. This position is responsible for all duties associated with the scheduling of employees, assigning work, open and closure of the office daily, rotating with the DMV Regional Office Manager.
• Audits DMV Agents at close of business and verifies transactions.
• Interprets and applies departmental policies and regulations for employees and others in state government.
• Advises subordinates in the processing of customers and operations of the office.
• Assists customers in person regarding state law, policy, or procedures relating to the processes to include explaining fees, documentation, forms, taxes, and any other requirement incorporated in the driver or vehicle transaction process.
• Reviews and interprets state code, policies, and procedures to ensure proficiency in the processing of transactions.
• Will be required to administer various types of knowledge/skills tests for driver’s license issuance.
• Reviews customer documentation as required to ensure that all information is complete and accurate.
• Assists the Manager in the daily reconciliation of funds and inventory, to include conducting voids.
• Deals with unusual or hostile situations with customers, in addition to complex driver, registration or titling issues to resolve.
• Travel may be required; therefore, a valid driver's license is required.

Knowledge, Skills and Ability

• Knowledge of federal guidelines, motor vehicle law, rules, and regulations
• Knowledge of the mission, programs, and organization of the agency
• Ability to plan, organize, coordinate, and evaluate work activities of subordinates
• Ability to interpret rules and regulations
• Must possess excellent communication and presentation skills
• Ability to multi-task in a fast-paced work environment
• Must possess a strong customer service focus.
• Knowledge of computer skills is required

Preference may be given to Candidates with these qualifications

TRAINING/EDUCATION:

• Bachelor’s Degree from an accredited four-year college or university.
• Substitution: Experience, as described below, may be substituted for the required training/education through an established formula.

EXPERIENCE:

Four years (4) of full time or equivalent part time paid experience in bookkeeping, sales, cashiering or related public contact work; two years of which must have been in an administrative or supervisory capacity. No substitution.

ADDITIONAL PREFERRED QUALIFICATIONS:

• A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime hours may be required.
• All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

• Agency Contact Name: Brenda Hill
• Phone Number:304-352-5944
• Email Address:[e-mail]