Transportation DMV Regional Office Assistant Manager - Marshall Co.

State of West Virginia; Moundsville (WV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vacation days

Paid holidays

Retirement plan

Wellness programs

Job summary

State of West Virginia invites applications for a DMV Regional Office Assistant Manager in Moundsville. This role supervises DMV Agents, schedules staff, and ensures accurate transactions and policy compliance.

The candidate will oversee performance appraisals, approve leave, and may assume the Regional Office Manager duties in their absence. A valid driver’s license and background checks are required.

Qualifications

• Bachelor’s Degree from an accredited four-year college or university.
• Four years of full-time or equivalent public contact experience; two in admin/supervisory capacity.
• Valid driver’s license required; fingerprinting and background checks.
• Experience interpreting state codes, policies, and procedures.
• Ability to supervise and evaluate subordinates; strong customer service focus.

Responsibilities

• Schedule staff and manage daily office operations.
• Audit DMV Agents and verify transactions.
• Interpret and apply agency policies and regulations.
• Assist customers with state laws, fees, forms, and procedures.
• Oversee reconciliations of funds and inventory.
• Handle complex driver, registration, or titling issues.
• Travel may be required; must hold a valid driver’s license.

Skills

Motor vehicle law

Policy interpretation

Leadership

Communication skills

Customer service

Supervisory experience

Multitasking

Education

Bachelor’s degree

Tools

Computer skills

Job description

• Disclaimer-this position will be considered classified-exempt and “at will.” The Transportation DMV Regional Office Assistant Manager in this position reports to the Moundsville DMV Regional Office in Marshall County. The selected applicant performs advanced level supervisory work overseeing the activities of DMV Agents in a Division of Motor Vehicles Regional Office. Completes annual performance appraisals, approves leave, makes recommendations, and is held responsible for the performance of the employees supervised. This position will assume the duties and responsibilities of the DMV Regional Office Manager in their absence. Performs related work as required. Examples of Work
• Performs work in an administrative capacity. This position is responsible for all duties associated with the scheduling of employees, assigning work, open and closure of the office daily, rotating with the DMV Regional Office Manager.
• Audits DMV Agents at close of business and verifies transactions.
• Interprets and applies departmental policies and regulations for employees and others in state government.
• Advises subordinates in the processing of customers and operations of the office.
• Assists customers in person regarding state law, policy, or procedures relating to the processes to include explaining fees, documentation, forms, taxes, and any other requirement incorporated in the driver or vehicle transaction process.
• Reviews and interprets state code, policies, and procedures to ensure proficiency in the processing of transactions.
• Will be required to administer various types of knowledge/skills tests for driver’s license issuance.
• Reviews customer documentation as required to ensure that all information is complete and accurate.
• Assists the Manager in the daily reconciliation of funds and inventory, to include conducting voids.
• Deals with unusual or hostile situations with customers, in addition to complex driver, registration or titling issues to resolve.
• Travel may be required; therefore, a valid driver's license is required.

Nature of Work

• Disclaimer-this position will be considered classified-exempt and “at will.” The Transportation DMV Regional Office Assistant Manager in this position reports to the Moundsville DMV Regional Office in Marshall County. The selected applicant performs advanced level supervisory work overseeing the activities of DMV Agents in a Division of Motor Vehicles Regional Office. Completes annual performance appraisals, approves leave, makes recommendations, and is held responsible for the performance of the employees supervised. This position will assume the duties and responsibilities of the DMV Regional Office Manager in their absence. Performs related work as required. Examples of Work
• Performs work in an administrative capacity. This position is responsible for all duties associated with the scheduling of employees, assigning work, open and closure of the office daily, rotating with the DMV Regional Office Manager.
• Audits DMV Agents at close of business and verifies transactions.
• Interprets and applies departmental policies and regulations for employees and others in state government.
• Advises subordinates in the processing of customers and operations of the office.
• Assists customers in person regarding state law, policy, or procedures relating to the processes to include explaining fees, documentation, forms, taxes, and any other requirement incorporated in the driver or vehicle transaction process.
• Reviews and interprets state code, policies, and procedures to ensure proficiency in the processing of transactions.
• Will be required to administer various types of knowledge/skills tests for driver’s license issuance.
• Reviews customer documentation as required to ensure that all information is complete and accurate.
• Assists the Manager in the daily reconciliation of funds and inventory, to include conducting voids.
• Deals with unusual or hostile situations with customers, in addition to complex driver, registration or titling issues to resolve.
• Travel may be required; therefore, a valid driver's license is required.

Knowledge, Skills And Ability

• Knowledge of federal guidelines, motor vehicle law, rules, and regulations
• Knowledge of the mission, programs, and organization of the agency
• Ability to plan, organize, coordinate, and evaluate work activities of subordinates
• Ability to interpret rules and regulations
• Must possess excellent communication and presentation skills
• Ability to multi-task in a fast-paced work environment
• Must possess a strong customer service focus.
• Knowledge of computer skills is required

Minimum Qualifications

• Preference may be given to Candidates with these qualifications**

Training/Education

Bachelor’s Degree from an accredited four-year college or university.

Substitution: Experience, as described below, may be substituted for the required training/education through an established formula.

Experience

Four years (4) of full time or equivalent part time paid experience in bookkeeping, sales, cashiering or related public contact work; two years of which must have been in an administrative or supervisory capacity. No substitution.

Additional Preferred Qualifications

• A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime hours may be required.
• All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

Other Information

• Agency Contact Name: Brenda Hill
• Phone Number: 304-352-5944
• Email Address: [e-mail]

Permanent, full-time employees of the State of West Virginia, receive a wide variety of financial and personal job benefits. Specific information about benefits is available from the hiring agency.

Salary and Wages

Direct deposit (twice a month) Promotion Opportunities - With over 20,000 classified positions in state government, there are many opportunities to compete for transfer or promotional appointment.

Medical Insurance

Major medical, surgical, prescription drug, and other medical expenses. Choice of plans. The state pays the major part of the premium. Mountaineer Flexible Benefits (Optional Insurance) The Mountaineer Flexible Benefits program allows tax-free deductions for dental, vision, and disability insurance, as well as medical expenses not reimbursed by regular insurance coverage.

Life Insurance

The state provides a $10,000 decreasing term life policy with accidental death and dismemberment benefits. Additional group insurance is available.

Retirement Plan

The state offers an outstanding defined benefit pension plan. Employee contributes 4.5% of salary (tax-deferred).

Deferred Compensation

State employees have a unique opportunity to build retirement savings and reduce today's taxes by participating in a Section 457 deferred compensation plan. A 457 plan is similar to the 401K plans offered by private companies.

Annual Increment Pay

The annual increment is $60 for each full year of qualifying service, and is paid in July of each year. This is available to employees with 3 or more years of service.

Holidays

Twelve (12) paid holidays in each year.

Vacation

15 to 24 days per year depending on length of service.

Paid Sick Leave

We offer an outstanding paid sick leave benefit. Employees earn 1.5 days each month or 18 days per year. There is no limit to the amount of sick leave an employee can accumulate. Full compliance with Family Medical Leave and WV Parental Leave Act. Employee to Employee Leave Donation Program.

Military Leave - Paid Military Leave

Training, and Developmental Opportunities

We offer many formal in-house training classes. Many agencies also offer tuition reimbursement for job-related training and education provided by approved technical schools and colleges.

Suggestion Award Program

Employees may receive monetary award up to 20% of the first year savings for any approved and implemented work improvement suggestion.

Credit Union

Flexible Working Hours and Alternate Work Schedules

Day Care - State approved child Day Care facilities are located at the Capitol Complex.

Wellness Programs

Many state agencies provide special wellness and health related services to employees. Examples include: free health screening, special seminars and presentations, organized health related activities, health contact information, wellness promotion events, and healthy lifestyle information.

West Virginia is a Great Place to Live and Work

We offer challenging jobs with competitive benefits. But most of all, we offer the opportunity to further your career, meet your personal goals, and make a real difference in peoples lives.

For more information about benefits visit our Benefits Web Site.