Transportation DMV Specialist Lead - Kanawha Co.

State of West Virginia; Charleston (WV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Direct deposit

Health insurance

Retirement plan

Paid holidays

Vacation leave

Sick leave

Training opportunities

Tuition reimbursement

Credit union

Flexible working hours

Job summary

The State of West Virginia is seeking a Transportation DMV Specialist Lead to supervise front-line staff at the DMV Headquarters and support the Vehicle Services Section. You will assist in planning, assigning, and reviewing work, and you will train staff in new processes while handling complex issues.

This permanent, full-time role emphasizes leadership, accountability, and helping the division deliver efficient customer service across the DMV.

Qualifications

• Three years of full-time experience in public contact work, sales, cashiering, or bookkeeping, or two years of full-time or equivalent part-time experience with the DMV.
• College credit substitutions may be used according to an established formula.

Responsibilities

• Assist supervisor in planning, assigning, and reviewing work of employees.
• Oversee DMV Specialists in the Headquarters and approve leave.
• Train employees in new work methods and orientation.
• Handle unusual and complex issues related to the work unit.

Skills

Public contact

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

Nature of Work

The Transportation DMV Specialist Lead will report to the Vehicle Services Section of the Division of Motor Vehicles. This position, under general supervision, in a lead capacity, performs full-performance work in a front-line capacity overseeing the DMV Specialists in the Division of Motor Vehicles Headquarters. Responsible for assisting the supervisor in the planning, assigning, and reviewing work of employees, as well as approving leave, training employees in new work methods and orientation. Handles unusual and complex issues relating to the assigned work unit. Other duties as required.

Minimum Qualifications

• Preference may be given to Candidates with these qualifications**

TRAINING/EDUCATION

• Graduation from standard high school or the equivalent.

Experience

• Three (3) years of full-time experience in public contact work, sales, cashiering, or bookkeeping, or two years of full-time or equivalent part-time experience with the Division of Motor Vehicles.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

SPECIAL PREFERENCES

All applicants must consent to fingerprinting and a criminal background investigation.

Permanent, full-time employees of the State of West Virginia, receive a wide variety of financial and personal job benefits. Specific information about benefits is available from the hiring agency.

Benefits

• Salary and Wages: Direct deposit (twice a month)
• Promotion Opportunities - With over 20,000 classified positions in state government, there are many opportunities to compete for transfer or promotional appointment.
• Medical Insurance: Major medical, surgical, prescription drug, and other medical expenses. Choice of plans. The state pays the major part of the premium.
• Health Programs (Mountaineer Flexible Benefits): The Mountaineer Flexible Benefits program allows tax-free deductions for dental, vision, and disability insurance, as well as medical expenses not reimbursed by regular insurance coverage.
• Life Insurance: The state provides a $10,000 decreasing term life policy with accidental death and dismemberment benefits. Additional group insurance is available.
• Retirement Plan: The state offers an outstanding defined benefit pension plan. Employee contributes 4.5% of salary (tax-deferred).
• Deferred Compensation: State employees have a unique opportunity to build retirement savings and reduce today's taxes by participating in a Section 457 deferred compensation plan. A 457 plan is similar to the 401K plans offered by private companies.
• Annual Increment Pay: The annual increment is $60 for each full year of qualifying service, and is paid in July of each year. This is available to employees with 3 or more years of service.
• Holidays: Twelve (12) paid holidays in each year.
• Vacation: 15 to 24 days per year depending on length of service.
• Paid Sick Leave: We offer an outstanding paid sick leave benefit. Employees earn 1.5 days each month or 18 days per year. There is no limit to the amount of sick leave an employee can accumulate. Full compliance with Family Medical Leave and WV Parental Leave Act. Employee to Employee Leave Donation Program.
• Military Leave - Paid Military Leave
• Training, and Developmental Opportunities: We offer many formal in-house training classes. Many agencies also offer tuition reimbursement for job-related training and education provided by approved technical schools and colleges.
• Suggestion Award Program: Employees may receive monetary award up to 20% of the first year savings for any approved and implemented work improvement suggestion.
• Credit Union
• Flexible Working Hours and Alternate Work Schedules: Day Care - State approved child Day Care facilities are located at the Capitol Complex.
• Wellness Programs: Many state agencies provide special wellness and health related services to employees. Examples include: free health screening, special seminars and presentations, organized health related activities, health contact information, wellness promotion events, and healthy lifestyle information.

West Virginia is a Great Place to Live and Work

We offer challenging jobs with competitive benefits. But most of all, we offer the opportunity to further your career, meet your personal goals, and make a real difference in peoples lives. For more information about benefits visit our Benefits Web Site.