Transportation Dispatcher

Kintegra Health; Allen Acres (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Kintegra Health is seeking a Transportation Dispatcher in Shelby, NC to plan and manage transportation for Senior TLC participants, coordinating routes and schedules with IDT teams and community partners.

The role emphasizes safe driving, teamwork, and timely delivery of participants to appointments, with responsibilities spanning training, documentation, and cross-team communication.

Qualifications

• High School degree or equivalent.
• Must be 18+ and have a minimum of 1 year of experience working with the frail elderly population.
• Valid NC driver’s license with a clean driving record and no major violations.
• Must be able to work effectively in a team environment and operate handicap-accessible vehicles.
• Meet a standardized set of competencies for Senior TLC and CMS before working independently and yearly thereafter.
• Immunizations up to date and medically cleared for communicable diseases.

Responsibilities

• Coordinates and plans all transportation trips for participants for Senior TLC daily attendance, specialty appointments, discharge from SNF and hospital, dialysis trips including weekends and holidays.
• Determines the safest and most efficient pick-up and delivery routes.
• Receives feedback from drivers to integrate into transportation schedules.
• Provides training and support to the team of drivers to ensure competence in driving a variety of vehicles in the fleet.
• Ensures drivers are trained to operate wheelchair lifts and tie-down equipment daily.
• Delivers participants to appointments in a timely manner.
• Attends staff meetings and communicates changes in participant condition to the Center Manager.
• Maintains a safe driving record and verifies NC license annually.
• Meets all physical requirements of the position (standing, bending, reaching, etc.).
• Participates in care planning and enters care plan information in a timely manner.
• Documents assessments, incidents, and participant information in EMR and other docs.
• Assists with special projects assigned by the Transportation Manager.

Skills

Teamwork

Communication

Driving safety

Customer service

Education

High School degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Transportation Dispatcher

Shelby, NC, US

14 days ago Requisition ID: 5020

Transportation Dispatcher J ob Summary: Under the supervision of the Transportation Manager, the Transportation Dispatcher is responsible for planning, organizing, and implementing the transportation services for Senior TLC participants. Position requires constant interaction with the IDT Center Managers, participants, caregivers, and community agencies. Responsible for serving as the Transportation representative of one or more IDT Teams.

Education: High School Degree or equivalent

Experience: Must be 18 years old and have a minimum of 1 year of experience working with the frail elderly population.

Licensure, Registry or Certification Required: Valid NC Driver's License with safe driving record with a minimum of no major moving violations.

Special Training: Must be able to work effectively in a team environment and operate handicap accessible vehicles. Only act within the scope of his or her authority to practice. Meet a standardized set of competencies for the specific position description established by Senior TLC and approved by CMS before working independently and yearly thereafter.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

• Coordinates and plans all transportation trips for participants for Senior TLC daily attendance, specialty appointments, discharge from SNF (Skilled Nursing Facility) & hospital, daily dialysis trips including weekend and holidays. Works independently and makes scheduling decisions for the organization based on resource allocation and participant need.
• Determines the safest and most efficient pick-up and delivery routes. Receives feedback from Drivers to integrate into transportation schedules.
• Daily receives information from IDT meetings and care planning as scheduled.Effectively communicates with participants, families, staff and other agencies and departments.
• Provides training and support to team of Drivers in collaboration with the Transportation Manager to assure competence in drivingall variety of vehicles that are included in the organization’s transportation fleet.
• In collaboration with the Transportation Manager ensures that the team of Drivers meet competencies for driving a specially equipped van to deliver physically limited persons to varied destinations.
• Monitors and ensures that all Drivers are trained in proper operation of wheelchair lifts and tie down equipment and that they are properly operated daily.
• Ensures that all participants are delivered to appointments in a timely manner.
• Attends staff meetings. May be a member of the IDT teams and communicates any changes in participant condition to the Center Manager. Responds to emergency situations appropriately.
• Maintains a safe driving record as evidenced by retaining a North Carolina driver’s license. Valid driver’s license will be verified annually.
• Must be able to meet all physical requirements of the position to include standing, bending, reaching, pulling, pushing, squatting, and walking for intermittent periods of time.
• Participates in participant care planning including the implementation of SMART goals/interventions for the participants’ care plans and enters all care plan information in a timely manner as per organizational protocols.
• Documents assessments, incidents, and other participant information appropriately in all forms of documentation resources including the participants’ electronic medical record.
• Assist with special projects assigned by the Transportation Manager.