Transportation Dispatch & Route Supervisor

Beacon Mobility; Braintree (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator to support driver teams and ensure routes run smoothly in the Greater Boston area. You will supervise 30–60 drivers, coordinate schedules, and maintain records for billing and operations.

You will resolve questions, ensure policy compliance, and build strong relationships with clients, guardians, and program staff. This role requires flexibility, reliability, and a dedication to excellent service.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated with initiative and a strong work ethic.
• Excellent customer service, detail-oriented, and problem-solving skills.
• Able to learn programs, clients, and employees to determine assignments.
• Enjoy working with children.
• Strong technology skills with Microsoft Office, Google Chrome, and Android tablets.
• Maintain a safe driving record and adapt to coverage needs.

Responsibilities

• Supervise and advise 30–60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to client needs; assign drivers accordingly.
• Receive, record, retrieve and deliver messages; solve operational problems while maintaining professional relations.
• Maintain compliance with company policies and develop driver skills through discussion and example.
• Promote good performance and address non-compliance as needed.
• Spend time behind the wheel to know routes, clients, drivers, and programs; observe and supervise.
• Build and maintain professional rapport with customers including programs, guardians, clients, and partner organizations.
• Maintain detailed records to perform monthly billing counts.

Skills

Supervising experience

Self-motivated

Customer service

Attention to detail

Problem solving

Willingness to learn

Enjoy working with children

Flexibility

Teamwork

Tools

MS Office

Google Chrome

Android tablets

Job description

Beacon Mobility is seeking a Transportation Coordinator to support driver teams and ensure routes run smoothly in the Greater Boston area. You will supervise 30–60 drivers, coordinate schedules, and maintain records for billing and operations.

You will resolve questions, ensure policy compliance, and build strong relationships with clients, guardians, and program staff. This role requires flexibility, reliability, and a dedication to excellent service.