Transportation Coordinator

Beacon Mobility; Braintree (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator to support driver teams and ensure routes run smoothly in the Greater Boston area. You will supervise 30–60 drivers, coordinate schedules, and maintain records for billing and operations.

You will resolve questions, ensure policy compliance, and build strong relationships with clients, guardians, and program staff. This role requires flexibility, reliability, and a dedication to excellent service.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated with initiative and a strong work ethic.
• Excellent customer service, detail-oriented, and problem-solving skills.
• Able to learn programs, clients, and employees to determine assignments.
• Enjoy working with children.
• Strong technology skills with Microsoft Office, Google Chrome, and Android tablets.
• Maintain a safe driving record and adapt to coverage needs.

Responsibilities

• Supervise and advise 30–60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to client needs; assign drivers accordingly.
• Receive, record, retrieve and deliver messages; solve operational problems while maintaining professional relations.
• Maintain compliance with company policies and develop driver skills through discussion and example.
• Promote good performance and address non-compliance as needed.
• Spend time behind the wheel to know routes, clients, drivers, and programs; observe and supervise.
• Build and maintain professional rapport with customers including programs, guardians, clients, and partner organizations.
• Maintain detailed records to perform monthly billing counts.

Skills

Supervising experience

Self-motivated

Customer service

Attention to detail

Problem solving

Willingness to learn

Enjoy working with children

Flexibility

Teamwork

Tools

MS Office

Google Chrome

Android tablets

Job description

Local Motion, LLC

Transportation Coordinators are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Responsibilities:

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regionswith regard toindividual client needs. Assign driver assignments that reflect knowledge and good judgmentregardingemployee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately,clearlyand pleasantly; routinely solve operational problems, whilemaintainingcordial, professional relations with guardians, clients, program staff, customer staff, and allCompany employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promotegood performancethrough your positive support and recommend reassignment orappropriate disciplinefor non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities;observeand supervise drivers in action, provide emergency back-up for absent drivers.
• Build andmaintaina positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport withallofour customers which includes but not limitedto;programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count

Qualifications:

• Musthave prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, bedetail-oriented,and likesolving problems.
• Learn the programs, clients, and employees sufficiently to determineappropriate assignments.
• Enjoyworking with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Mustmaintaina safe driving record and driver’s license and respond to coverage needs asrequired.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach,liftand walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible scheduleincludingearly morning shifts.

Pay rate: $25/hour

Shift:

Monday/Thurs/Friday 2:00 - close

Sat/Sun 3:00 - close

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For 25 years, Local Motion of Boston has served the group transportation needs of the greater Boston area offering corporate and executive transportation, employee shuttles, group transportation for weddings and celebrations as well as academic transportation such as school bus service for athletics, field trips and special events. Customers range from major employers, universities and private schools to hotels, event planners and private party individuals.