Transportation Customer Solutions Specialist

RGL Logistics; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Disability insurance

Life insurance

Employee assistance programs

Healthcare benefits

Drug-free workplace

Job summary

RGL Logistics in Green Bay, Wisconsin, is seeking a dedicated Customer Solutions Specialist to support customers through the transportation process by coordinating shipments, managing service and cost, resolving issues, and building strong relationships with customers, carriers, and internal teammates.

You will develop relationships, analyze data to manage service levels, quote and negotiate rates, dispatch shipments, and communicate professionally by phone, email and in person to ensure high

Qualifications

• Proficiency with Microsoft Office Suite is required; experience with transportation-related software is preferred
• Strong attention to detail
• Ability to learn new skills quickly
• Excellent verbal and written communication skills
• Strong organizational skills
• High initiative and the ability to manage multiple tasks
• Strong interpersonal skills with a customer service focus
• Ability to remain flexible and adaptable as business needs change
• A team-oriented mindset and willingness to shift gears quickly to support RGL’s needs

Responsibilities

• Develop and maintain strong relationships with teammates, customers, and carriers
• Analyze market and internal data to effectively manage service and cost with customers and carriers
• Skillfully quote and negotiate transportation rates while balancing customer and carrier needs with RGL’s business goals
• Utilize available systems, tools, and resources to spot-price lanes, create shipments, schedule appointments, and support the dispatching and tracking of freight
• Dispatch shipments to core carriers on select contracted lanes
• Resolve transportation and customer service issues in an effective and timely manner
• Demonstrate proactive, professional communication by phone, email, in person, and through other appropriate communication methods
• Provide exemplary service and solutions for RGL’s current and prospective customer base to support earning the right to grow with them
• Shift priorities quickly to support the changing business needs of RGL

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Interpersonal skills

Flexibility

Team orientation

Learning quickly

Tools

Microsoft Office Suite

Transportation software

Job description

Now Hiring! Customer Solutions Specialist

RGL Logistics has an opening for a full-time Customer Solutions Specialist within Transportation Solutions at our corporate office in Green Bay, Wisconsin.

We are looking for a positive, highly motivated self-starter to join our team. RGL’s culture is to guide and develop our people, empower them to make decisions at the appropriate levels, and give them the tools to be successful and feel fulfilled, all in a safe and healthy environment.

The Customer Solutions Specialist is responsible for supporting customers throughout the transportation process by coordinating shipments, managing service and cost, resolving issues, and developing strong relationships with customers, carriers, and internal teammates.

Our Customer Solutions Specialist is responsible for supporting the transportation team through a variety of tasks, including:

• Develop and maintain strong relationships with teammates, customers, and carriers


• Analyze market and internal data to effectively manage service and cost with customers and carriers


• Skillfully quote and negotiate transportation rates while balancing customer and carrier needs with RGL’s business goals


• Utilize available systems, tools, and resources to spot-price lanes, create shipments, schedule appointments, and support the dispatching and tracking of freight


• Dispatch shipments to core carriers on select contracted lanes


• Resolve transportation and customer service issues in an effective and timely manner


• Demonstrate proactive, professional communication by phone, email, in person, and through other appropriate communication methods


• Provide exemplary service and solutions for RGL’s current and prospective customer base to support earning the right to grow with them


• Shift priorities quickly to support the changing business needs of RGL

Our Customer Solutions Specialist will demonstrate the following competencies:

• Work Safe, Live Safe


• Treat Everyone with Dignity and Respect


• Act with Honesty and Integrity


• Continuously Improve


• Be Accountable

The successful candidate will have the following qualifications:

• Proficiency with Microsoft Office Suite is required; experience with transportation-related software is preferred


• Strong attention to detail


• Ability to learn new skills quickly
  
• Excellent verbal and written communication skills


• Strong organizational skills


• High initiative and the ability to manage multiple tasks


• Strong interpersonal skills with a customer service focus


• Ability to remain flexible and adaptable as business needs change


• A team-oriented mindset and willingness to shift gears quickly to support RGL’s needs

RGL offers competitive benefits and a 401(k) with company match. We also provide long-term disability coverage, life insurance, employee assistance programs, and much more at no cost to you.

We are an equal opportunity employer offering a competitive benefits package in a drug-free workplace.