Unit Coordinator (FT, Nights)

Connections Health Solutions; Kirkland (WA); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off (PTO)

Life Insurance

Job summary

Connections Health Solutions in Kirkland, WA is hiring a Unit Coordinator to provide administrative support for clinical services and to coordinate registration, insurance verification, and documentation. You will work closely with clinicians to ensure smooth unit operations and accurate data entry in the EHR.

You will greet visitors, manage schedules, and support discharge processes while upholding a patient‑centered, compliant environment.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of exceptional customer service‑oriented work experience is required.
• 3 years of clerical experience is required.
• Current Notary or ability to become one within 90 days is required.
• Must be able to perform Safe Clinch patient restraint techniques.
• Vaccination policy compliance is required before start date.
• Complete credentialing requirements including NPI, Medallion enrollment, Medicare, and other credentials.

Responsibilities

• Registers individuals for services, including Medicaid eligibility verification, enrollment with a health plan, and/or third‑party insurers; schedules appointments where applicable.
• Works with the clinical team and communicates any concerns regarding a patient’s presentation to the appropriate discipline.
• Greets and assists visitors; maintains security and issues visitor badges.
• Oversees episode of care in the EHR with accuracy and efficiency.
• Coordinates discharge with inpatient facilities and within the EHR.
• Obtains clinical records and coordinates with physicians, nurses and other team members.
• Assists with involuntary admission processes and acts as a liaison between departments.
• Provides welcoming customer service to families, visitors and vendors.
• Answers calls, provides information, transfers calls and takes messages.
• Performs other duties as assigned.

Skills

Customer service

Clerical work

Notary

Restraint techniques

Credentialing

Vaccination policy compliance

Education

High School Diploma or equivalent

Job description

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected.

We inspire hope by walking with people side‑by‑side, showing them grace and compassion.

We act with intention, holding ourselves and each other accountable, and doing the right thing.

We work as one team, trusting and supporting each other.

We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize Your Earnings With Additional Hourly Pay

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do

The Unit Coordinator provides administrative and clerical support of clinical services. This position oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census and coordination with clinical staff to ensure efficient functioning of the unit.

• Registers individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third‑party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
• Works collaboratively with the clinical team and communicates any concerns regarding an individual's presentation (psychiatric or medical) to the appropriate discipline.
• Greets and receives visitors. Maintains security by following procedures, monitoring logbook, issuing visitor badges.
• Oversees episode of care in Electronic Health Record (EHR) with accuracy and efficiency.
• Coordinates the discharge of individuals with other inpatient facilities and within the EHR.
• Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
• Assists with involuntary admission process. A liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
• Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors, and vendors.
• Answers incoming calls, provides information, transfers calls and/or takes messages as necessary.
• Performs all other duties as assigned.

What You'll Bring

• High School Diploma or equivalent
• 1 year of exceptional customer service‑oriented work experience
• 3 years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days.
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role

It Would Be Great If You Had

• Previous behavioral health experience

What We Offer

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All Employees (Pool, Part-time And Full-time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

Actual compensation is based on relevant experience, education, internal equity, and budget.

Kirkland, Washington Pay Range

$21.28 - $26.12 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Please Note

• Official communications come only from an email address ending in @connectionshs.com.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [e-mail] to verify its authenticity before responding.