Transportation Coordinator: Dispatch & Incident Response

Transcor-Americ; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

TransCor America is seeking a Transportation Coordinator to oversee daily trip activities across our network. This role records data into the database, reports incidents, and serves as frontline responder while upholding company policies and procedures.

The incumbent will monitor weather, coordinate with transportation teams, assist lobby duties, and maintain professional customer service for guests and employees.

Qualifications

• High school diploma, GED certification, or equivalent.
• Proficiency in Microsoft Office is required.
• A valid driver's license is required.
• One year of experience as a Correctional Transportation Officer preferred.
• Proficiency in fleet automated systems is preferred.

Responsibilities

• Communicate effectively via telephone with employees, customers and others.
• Initiates, updates and ends trip activities in the Correctional Extradition and Control System.
• Record trip data and complete reports accurately in accordance with protocols established by management.
• Monitors transportation teams to ensure timeliness of scheduled trips.
• Receives incidents and completes reports; requests documentation and notifies staff.
• Monitors weather conditions and natural disasters and escalates issues as needed.
• Assist with front lobby duties such as greeting visitors and managing calls.
• Maintain a professional demeanor and provide excellent customer service to guests and employees.

Skills

Oral and written communication

Interpersonal skills

Multi-tasking

Tools

Microsoft Office

Job description

TransCor America is seeking a Transportation Coordinator to oversee daily trip activities across our network. This role records data into the database, reports incidents, and serves as frontline responder while upholding company policies and procedures.

The incumbent will monitor weather, coordinate with transportation teams, assist lobby duties, and maintain professional customer service for guests and employees.