Transportation Coordinator

Gap Inc.; United States; On-site; USD 42,000 - 68,000; Full time

Job summary

Gap Inc. is seeking a Shipping Scheduler responsible for day-to-day shipment scheduling, negotiating with 3rd party carriers, and verifying driver logs to ensure accurate shipments and timely delivery.

You will collaborate with leadership to meet business and customer needs through efficient shipping operations across the organization. You will route and schedule trucks and carriers, handle customer concerns, and develop trusted partnerships while using established tools to categorize and share

Qualifications

• Knowledge of parcel carriers, services, and pricing.
• Ability to juggle multiple tasks and learn fast.
• Ability to prioritize workload with a sense of urgency.
• Strong verbal and written communication skills.

Responsibilities

• Route and schedule company trucks, shipments and 3rd party carriers.
• Resolve customer complaints and issues pertaining to shipping.
• Build relationships with internal and external partners to optimize solutions.
• Use established tools and procedures to organize information.
• Exchange job-related information to provide routine support.

Skills

Parcel knowledge

Task coordination

Urgency and prioritization

Communication skills

Process knowledge

Job description

About the Role

In this role, you will be responsible for the day-to-day scheduling of shipments, negotiating rates with 3rd party carriers, verify drivers' logs, checking of shipments for accuracy and problem resolution. You will be Customer Curious as you work closely with your leader to ensure that the business and customer needs have been met through efficient shipping operations for optimal service to all areas of the business.

What You'll Do

• Route and schedule company trucks, shipments and 3rd party carriers
• Resolve customer complaints and issues pertaining to shipping
• Build and leverage trusting relationship with internal and external business partners to optimize and deliver creative solutions that drive business value
• Use established tools and procedures to identify, organize and categorize information
• Exchange job related information to provide routine support on an ongoing basis

Who You Are

• Basic knowledge of parcel transportation carriers, services, processes, and pricing
• Ability to coordinate multiple tasks and cross train to learn different skills with confidence
• Strong sense of urgency and ability to independently prioritize workload according to the needs of the business
• Ability to speak with candor to drive business results; excellent communication skills, both verbal and written
• Learn and apply working knowledge of related work area processes and procedures