Transportation Coordinator

Excelsior Care Group; Town of Hempstead (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical & Dental Coverage

Paid Time Off

401(k) Plan

Employee Discounts

Job summary

Nassau Rehabilitation and Nursing Center in Hempstead, NY is seeking a Transportation Coordinator to manage non-emergency medical transportation for residents. The role requires strong organization, clear communication, and the ability to handle multiple trips in a fast-paced nursing home setting.

You will schedule rides, coordinate with drivers and facilities, maintain records, ensure HIPAA compliance, and deliver courteous service.

Qualifications

• High school diploma or GED required.
• Experience in nursing home, healthcare, or medical office preferred.
• Experience coordinating transportation, scheduling, or dispatching a plus.
• Strong organizational and multitasking skills.
• Excellent telephone, communication, and customer service.
• Proficient with basic computer apps (email, data entry, MS Office, Outlook).
• Experience with SigmaCare or similar healthcare software preferred.
• Ability to maintain confidentiality per HIPAA.

Responsibilities

• Coordinate non-emergency medical transportation requests for residents.
• Schedule trips for appointments, recurring and one-time.
• Verify trip details and required transportation level.
• Coordinate ambulance, wheelchair, and other approved needs.
• Communicate with providers, insurers, and transportation companies.
• Monitor schedules, follow up on pickups, delays, and changes.
• Confirm authorizations and necessary documentation.
• Enter transportation data in facility systems.
• Resolve issues such as late vehicles, wrong addresses, or no-shows.
• Maintain records of completed, canceled, and unsuccessful trips.
• Communicate professionally with residents, families, staff.
• Provide courteous customer service and address questions.
• Maintain confidentiality of resident PHI.
• Report complaints or safety concerns to management.
• Perform additional transportation coordination tasks as assigned.

Skills

Customer service

Communication

Time management

Attention to detail

HIPAA compliance

Education

High school diploma or GED

Tools

SigmaCare

Microsoft Office

Outlook

Job description

Facility: Nassau Rehabilitation and Nursing Center

Position: Transportation Coordinator

Location: Hempstead, NY

Schedule: Full Time | 8:00 AM – 4:00 PM

Salary: $20.00 per hour

Join Our Team!

Nassau Rehabilitation and Nursing Center is seeking a reliable, organized, and detail-oriented Transportation Coordinator to coordinate non-emergency medical transportation for our residents. The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to manage multiple transportation requests and schedule changes in a fast-paced nursing home environment.

Key Responsibilities

• Receive, review, and coordinate non-emergency medical transportation requests for residents.
• Schedule transportation for medical appointments, including recurring and one-time trips.
• Verify trip details, including resident name, pickup and drop-off locations, appointment times, mobility needs, and required transportation level.
• Coordinate transportation for ambulatory, wheelchair, and other approved transportation needs.
• Communicate with transportation companies, insurance providers, medical offices, hospitals, clinics, dialysis centres, and other healthcare facilities.
• Monitor daily transportation schedules and follow up on pickups, drop-offs, delays, cancellations, no-shows, and schedule changes.
• Confirm transportation authorizations and required documentation when applicable.
• Enter and maintain accurate transportation information in applicable transportation management and facility systems.
• Assist with resolving transportation issues, including late vehicles, incorrect addresses, missed trips, and last-minute changes.
• Maintain accurate records of completed, canceled, and unsuccessful transportation trips.
• Communicate professionally with residents, families, drivers, healthcare providers, facility staff, and administration.
• Provide courteous and professional customer service while addressing transportation questions and concerns.
• Maintain resident confidentiality and handle protected health information in accordance with HIPAA and facility policies.
• Report complaints, incidents, accidents, safety concerns, or compliance issues to management.
• Perform additional transportation coordination and administrative duties as assigned.

Qualifications & Requirements

• High school diploma or GED required.
• Nursing home, skilled nursing facility, healthcare, or medical office experience preferred.
• Previous experience coordinating transportation, scheduling appointments, dispatching, or working with medical transportation is a plus.
• Strong organizational and multitasking skills.
• Excellent telephone, communication, and customer service skills.
• Ability to communicate clearly and professionally with residents, drivers, healthcare facilities, insurance providers, and transportation companies.
• Basic computer proficiency, including email, data entry, Microsoft Office, and Outlook.
• Experience with SigmaCare or similar healthcare/facility software preferred.
• Ability to maintain accurate records and demonstrate strong attention to detail.
• Ability to work effectively under pressure and respond quickly to schedule changes and transportation emergencies.
• Ability to handle confidential resident and healthcare information appropriately.
• Professional, dependable, and team-oriented attitude.

Benefits

• Comprehensive Medical & Dental Coverage
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Program
• Supportive, team-oriented work environment
• Company perks and employee discounts

Make a Difference With Us!

If you are organized, dependable, and enjoy helping residents receive safe and timely transportation to their medical appointments, we encourage you to apply for the Transportation Coordinator position at Nassau Rehabilitation and Nursing Center.