Transportation Coordinator

Jobvite, Inc.; San Leandro (CA); On-site; USD 35,000 - 51,000; Full time

Job summary

The Center for Elders’ Independence (CEI) in California is seeking a Transportation Coordinator to liaison between the transport team, center staff and participants. You will monitor routes, resolve real-time issues, attend interdisciplinary team meetings, and ensure smooth, on-time transportation services.

Ideal candidates bring 1–2 years in transportation, strong customer service, and solid computer skills.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years’ experience in transportation or related field.
• Excellent customer service and communication skills.
• Strong interpersonal skills and ability to solve problems.
• Good organizational skills and ability to work independently.

Responsibilities

• Coordinate with Opening Dispatcher and adjust routes as needed.
• Attend IDT and Care Plan Meetings as Transportation Representative.
• Act as liaison between transportation dept, center staff and participants onsite.
• Assist with scheduling routes, review upcoming trips, and cancel unneeded trips.
• Maintain transportation software and generate reports for quality oversight.

Skills

Customer service

Interpersonal skills

Problem solving

Communication

Teamwork

Administrative skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Transportation Coordinator

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities.

The Position: Under the supervision of the Dispatch Supervisor, the Transportation Coordinator acts as the liaison between the transportation department, center staff and participants to facilitate high quality transportation services..Provides updates and answers to any real time issues to problem solve and deliver excellent customer service to participants and staff. Functions as the IDT member at the assigned Center for required meetings. Coordinates the dispatch of transportation services to program participants through ongoing communication with the Dispatch/Schedulers. Utilizes the transportation department software, including reviewing past, current, and future trips, and on-time performance, canceling trips as needed, and notifying both participants and CEI staff of any updates or changes to transportation services.

The hourly pay range for the Transportation Coordinator position at Center for Elders’ Independence is $25.75 to $37.25. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

DUTIES AND RESPONSIBILITIES:

• Coordinate with Opening Dispatcherand makes appropriate adjustments to assigned Routes. Answerall questions / resolves any issues with drivers before they begin their routes.
• AttendIDT & Care Plan Meetings as theIDTTransportation Representativeto gather and disseminate transportation related information for quality participant care coordination.
• Act as a liaison between the transportation department,center staff and participantsonsite at the centerfor related updates and answers to any transportation related questions or issues.Communicate issues to Center Director and Dispatch Supervisor
• Actively engages with participants including greeting them when they arrive, and assisting them as they leave the Center for the day.
• Proactively engage with participants on any transportation issues and inform Center Director and Dispatch Supervisor of findings.
• Communicate any changes or adjustments with transportation services in tandem withDispatch Supervisorand/ordrivers to center staff and participants.
• Follow up with participants on reasons for cancellationsor no show’sand communicates with center staff on any participant issues.
• Assist withreviewingthe transportation hubemailand acting onall changes to participant profiles or schedulesas needed.
• Communicate any changes or adjustments with contractedtransportationproviders in tandem withDispatch Supervisor.
• Report any issues with drivers or participants for timely resolution byDispatch Supervisor, department road supervisorsor designee.
• Manage trip adjustments as needed.
• Prepare for next hours of business. Review upcoming trips in the schedule to ensure accuracy
• Cancel any trip that is still open that will not be performed.
• Attend transportation software offered educational programming to maintain competency with software functionalityincluding generating and preparing reports.
• Assist with investigations into transportation related grievances in conjunction with Transportation Director.
• Assist with booking specialist appointments into the transportation software as needed.
• Assist with booking Center Appointments into the transportation software as needed.
• Assist, when needed, with scheduling routes for the assigned center (or all centers when required) for the next business day.
• Followall CEI Policies and Procedures.
• Complywith all agency training requirements including department specific meetings and trainings.
• Maintain safe working environment by following CEI’s safety P&P’s.
• Maintain a courteous, helpful and professional attitude on the job. Display a willingness and ability to be responsive to all customer groups
• Perform other duties as assigned in a positive and helpful manner.

QUALIFICATIONS:

• High school diploma or equivalent.Required
• 1-2 years’ experience in transportation related industry.
• Experience in a customer service role demonstrating excellent skills in customer service recovery. Required
• Excellent interpersonal skills.
• Strong computer skills – word processing, spreadsheets and databases.
• Phone experience in a call center environment is a plus.
• Strong administrative skills including organization and ability to work independently.
• Ability to effectively problem-solve complex issues.
• Strong verbal and written communication skills
• Ability to work as a team player in a multi-cultural, inter-disciplinary setting.
• Bilingual a plus but not required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Standard office setting; exposure to computer screens; may be required totwork holidays and weekends.
• Physical: Essential and marginal functions may require maintaining physical condition necessary for sitting or walking for prolonged periods of time; extensive use of computer keyboard.

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.