Transportation Coordinator

Transport LLC; Fitchburg (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Van Pool Transportation LLC is seeking a Transportation Coordinator to communicate route information to drivers and ensure they have the resources needed to succeed on their tours of duty. You will log each call, answer questions by pulling information from the necessary departments, and supervise field units' routes to organize schedules.

Responsibilities include supervising 30-60 drivers, developing efficient routes across regions, maintaining detailed records for monthly billing, and

Qualifications

• Must have prior supervising experience.
• Must be self-motivated and have a strong work ethic.
• Excellent customer service skills, detail-oriented and problem solving.
• Learn programs, clients and employees to determine assignments.
• Enjoy working with children and maintain professional relationships.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across regions to meet client needs.
• Assign driver tasks reflecting knowledge and performance.
• Record, retrieve and deliver messages accurately; solve operational problems.
• Maintain compliance with Company policies and develop driver skills.
• Build positive relationships with supervisors, clients and program staff.

Skills

Supervising

Customer service

Problem solving

Detail-oriented

Strong work ethic

Tools

Microsoft Office

SharePoint

Outlook

Android tablets

Google Chrome

Job description

Van Pool Transportation LLC

Transportation Coordinators are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units' routes to prioritize and organize their schedules.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver's license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Pay and Hours

Pay rate: $25/hour

M-F 8hrs scheduled from 5:30am to 6pm timeframe.

Diversity Statement

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.