Transportation Assistant - Lowell, AR

Watco; Lowell (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Culture and recognition

Competitive compensation

On-the-job training

Watco University

Career advancement

Leadership development

Job summary

Watco is hiring a Transportation Assistant to play a key role in day-to-day freight management across shipments and accounts. You will support the Account Manager and Transportation Coordinator with scheduling, tracking, and customer communications.

The role emphasizes service, teamwork, and attention to detail in a fast-paced environment, with on-the-job training and opportunities for growth within Watco's logistics network.

Qualifications

• High school diploma or GED required.
• Strong organizational and communication skills.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Communicate with customers and carriers professionally by phone and email.
• Set appointments for loads and track shipments; monitor on-time pick-up and delivery.
• Coordinate with carriers for shipment status and load rescheduling when needed.
• Set up new locations, assign vendor codes, and notify shippers of load status.
• Ensure required documents are collected for billing and invoicing.

Skills

Organizational Skills

Communication

Conflict Resolution

Time Management

Teamwork

Phone & Email Communication

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

10 Key

Data Entry

Job description

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco.

Here's What You Can Expect From Watco

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

The Transportation Assistant (TA) plays a crucial role in the overall "day-to-day" freight management of shipments and/or assigned shipping accounts. It is essential for this position to garner customer trust, complement, and supplement the duties of the Account Manager and or Transportation Coordinator. This position has a broad range of transportation and business-related duties including operational, accounting, and customer satisfaction. The Yard Clerk is responsible for interacting with internal and external customers and their representatives to provide coordination of inquiries and information regarding scheduling, products and services. This position requires commitment to service, rigorous attention to detail, the ability to work in a team-oriented environment, and is customer focused on general administration.

Essential Duties And Responsibilities

• Customer Relationship – Consistent, effective, prompt, courteous, and professional communications with respect to difficult situations such as: relaying service failures with carriers, shippers, receivers, and team members
• Set appointments on new and existing loads from customers – and track and trace shipments
• Responsible for contacting carriers to obtain the status of shipments and monitor shipments for on-time pick-up, transit, and delivery
• Set-up new locations for shipper and/or receiver; assign vendor code, contact vendor to determine shipping dates, hours of operation, and notify shipper/receiver of load status and rescheduling of appointments when necessary
• Ensure required documents are obtained for billing and customer invoicing requirements are met
• Perform additional administrative tasks as requested

Qualifications

• Apply knowledge of organization, communication, conflict resolution, and time management skills
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
• Ability to work with others and be a positive influence on co-workers
• Utilize professional phone and email communication skills
• Effective customer service skills and the ability to service both internal and external customers

Education

• High School or GED equivalent