Transportation Agent

Wheels, LLC; Schaumburg (IL); On-site; USD 44,000 - 61,000; Full time

Job summary

Wheels, Inc. in Schaumburg, IL seeks a Transportation Agent to collaborate with transportation partners, review open move requests, and update internal systems with event dates and comments.

The role requires proactive communication of delays, quotes, invoices, and project setup support, aligning with Wheels’ values of integrity and teamwork.

Qualifications

• High School Diploma or GED required; associate or bachelor preferred.
• 1–3 years of office experience.
• Logistics background preferred.

Responsibilities

• Proactively communicate delays and weather impacts.
• Obtain vendor quotes and present to customers via internal systems.
• Coordinate condition reports and address issues with the Account Manager.
• Lead or participate in weekly vendor calls to review items and delays.
• Respond to status inquiries via email, CRM, and Teams.
• Process vendor invoices and audit to avoid duplicate payments.
• Assist teams with high-volume transportation project setup.

Skills

Prioritization & Digital Organization

Communication

Problem Solving

Microsoft Office 365

Detail Oriented

Time Management

Education

High School Diploma or GED

Associate or Bachelor Degree preferred

Tools

CRM systems

Job description

Job Overview

The Transportation Agent will work with transportation partners to review status on open move requests and enter event dates and comments in internal systems.

Key Responsibilities – Essential Functions

• Proactively communicate delays, industry trends, and weather impacts
• Follow up with vendors to obtain quotes and present them to internal/external customers via system processes, including prioritizing quote requests for vehicles being purchased by Wheels Stock Buyers.
• Obtain condition reports after vehicles are picked up by the vendor and work with the internal Account Manager to address any issues, such as damage and expired plates.
• Host, or participate in, weekly conference calls with vendors to address open items, challenges, performance metrics, and service vendor/license and title delays.
• Address customer feedback directly with the vendor and escape internally, as-needed
• Respond to inquiries on status from all areas of the business through email, CRM tool, and Teams message.
• Process vendor invoices, including validating charges, classifying vendor service descriptions to the appropriate internal category, and auditing to avoid payment duplication.
• Assist internal teams with high volume transportation project setup and execution.

Leadership Responsibilities

This position has no managerial responsibilities.

Competencies – Skills

• Prioritization and Digital Organization
• Communication
• Problem Solving
• Computer Proficiency Microsoft Office 365
• Detail Oriented
• Time Management

Education and Experience

• High School Diploma or GED required - Associate or Bachelor Degree preferred
• One (1) to three (3) years of experience in an office environment
• Logistics background preferred

Core Values

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

Cultural Attributes

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

Job Specifications, Physical Demands and Work Environment

• Work Environment: This position is in Georgia or Illinois and operates in a professional office environment.
• Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
• Travel: No Travel required for this position.
• Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market‑leading, competitive offerings so you and your family can receive outstanding care.

Please click here for an overview of the benefits available to you and your family.

Pay Range: $43,700-$61,200 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug‑Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Wheels applies AI‑based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team. Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join—and stay with—our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long‑term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. Ready to experience the Wheels culture for yourself? 10 years average employee tenure 10 times recognized as one of Chicago’s Best and Brightest Companies to Work For 50+ health, wellness and engagement benefits 2,500+ online learning programs Wheels is Invested in the Well‑being of the Community and the World We Inhabit Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work. Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas. Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more. We Are Dedicated to the Safety and Health of our Employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. Wheels Fosters More Than Just Work Relationships We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well‑being is our priority. As part of our commitment to your health and well‑being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well‑being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.