Transportation Admin, Dispatch Operations

Colonial Group; Buffalo (NY); On-site; USD 35,000 - 54,000; Full time

Job summary

Colonial Group in Buffalo, NY is seeking a Transportation Admin - Dispatch Operations to support the Dispatch team by assigning carriers to jobs, resolving routine issues, and delivering high‑quality customer service. This role works with carriers, customers, and internal departments to perform dispatch tasks, maintain accurate records in Salesforce and load boards, and ensure timely, compliant operations.

The position requires a High School Diploma or GED and at least 6 months of customer

Qualifications

• At least 6 months experience in customer service or administrative work.
• Strong communication and organizational skills.
• Experience with Salesforce or load boards is a plus.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions.
• Process dispatch transactions such as assigning dispatch jobs and expediting operations.
• Build relationships with carriers, customers, and internal departments.
• Resolve basic issues utilizing processes and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems.
• Work with team to maintain status of dispatched jobs and ensure continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Load boards

Job description

Who we are looking for:

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision.

Please note the following work schedule is required.

Monday 8:30 AM - 5:00 PM
Tuesday Off
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Sat 8:30 AM - 5:00 PM

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and elevate transactions to appropriate Teammate(s).
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability
• Developing teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

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