Transport Specialist

Expeditors International; Addison, Northern (TX, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Employee stock purchase plan

Training & development

Growth opportunities

Referral bonus

Job summary

Expeditors is seeking a Transportation Operations Coordinator in Addison, TX to drive carrier and service provider performance and ensure low-cost, high-service transportation. You will coordinate with customers, 3pls, carriers, warehouses, and internal teams to meet OTIF KPIs and orchestrate inbound/outbound movements.

The role requires a Bachelor's degree or equivalent, 1–2 years in logistics, strong data analysis, and excellent communication.

Qualifications

• Bachelor's degree or equivalent working experience.
• 1-2 years experience in supply chain, logistics and/or transportation.
• Experience in logistics software and systems, such as ERP systems, TMS, and WMS.
• Knowledge of international shipping regulations and customs procedures.
• Effective communication and negotiation skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.

Responsibilities

• Build customer relationships and provide excellent service.
• Identify and address issues impacting customer satisfaction.
• Coordinate with customers, 3pls, carriers, warehouses to streamline supply chain and meet KPIs/OKRs.
• Arrange transportation considering cost, transit time, and mode.
• Drive carrier and service provider performance for hub and spoke locations.
• Manage inbound and outbound transportation for warehouse activities.
• Provide data analytics to improve transportation efficiency for assigned location.
• Collaborate with multiple parties to resolve issues.
• Serve as liaison between warehouse vendor and carrier.
• Support domestic and international shipments and ensure carrier awareness of requirements.

Skills

Communication skills

Analytical mindset

Negotiation skills

Self-starter

Team collaboration

Education

Bachelor's degree or equivalent

Tools

ERP systems

Transportation Management Systems (TMS)

Warehouse Management Systems (WMS)

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Summary:

The Transportation Operations Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Shift will be Monday to Friday, 5 p.m. to 2 a.m.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

Qualifications

Experience & Qualifications Requirements:

• Bachelor's degree or equivalent working experience
• 1-2 years experience in supply chain, logistics and or transportation (preferred)
• Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).
• Knowledge of international shipping regulations and customs procedures
• Effective communication and negotiation skills
• Analytical mindset with the ability to interpret data and make informed decisions
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus