Transport Liaison

Catholic Health Services; Town of Fishkill (NY); On-site; USD 29,000 - 50,000; Full time

Job summary

Catholic Health is seeking a Transport Liaison to serve as the primary link between EMS crews and the hospital, coordinating patient transfers and ensuring protocols are followed for timely handoffs. The role requires strong communication, organization, and the ability to work independently within multi-disciplinary teams.

You will escalate operational concerns, help optimize transport workflows, and educate staff and EMS about hospital processes and clinical pathways.

Qualifications

• Strong communication and coordination with EMS and hospital staff.
• Knowledge of emergency procedures, HIPAA and CMS billing requirements.
• Active NYS DOH EMT‑B or Paramedic credentials with BLS.

Responsibilities

• Serve as main contact between EMS crews and hospital staff.
• Assist with patient handoffs and resolve issues during transfers.
• Help improve workflows related to patient transportation.
• Raise awareness about hospital procedures to EMS and staff.
• Foster partnerships with hospital leadership and providers.

Skills

Communication

Interpersonal skills

Problem solving

Organizational skills

Education

EMT-B certification

Paramedic license

BLS certification

Job description

Overview

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island’s Top Workplace

Job Details

The Transport Liaison acts as a primary point of communication between emergency medical services (EMS) and the hospital, facilitating smooth patient transfers, ensuring protocols are followed, timely turnaround for transport crews and building strong relationships. Responsibilities include escalating and communicating operational concerns, expedite the preparation of patient transport, and helping to improve overall emergency response efficiency. The role requires strong communication and organizational skills, ability to work independently and work effectively with multi-disciplinary teams.

Expectations & Requirements:

• Communication and coordination: Serve as the main contact between EMS crews and hospital staff, ensuring seamless communication and information sharing.
• Patient care support: Assist with patient handoffs, help resolve issues during transfers, and act as a resource for EMS regarding hospital processes and clinical pathways.
• Operational support: Help resolve operational concerns at the direction of supervisors/managers and assist with improving workflows related to patient transportation.
• Education and outreach: Raise awareness about hospital procedures, serve as a point of contact in the hospitals for patient, staff, and EMS focused education.
• Relationship building: Foster collaborative partnerships with hospital leadership, healthcare providers, hospital support staff, patients and families

Position Requirements & Qualifications:

• Skills: Must have strong communication, interpersonal, and problem-solving skills, along with the ability to be organized and manage multiple priorities.
• Knowledge: A good understanding of emergency procedures, local regulations, and hospital protocols is necessary. Knowledge of HIPAA and CMS billing requirements is required.
• Certifications: Have an active NYS DOH issued EMT‑B certification or Paramedic license with an active AHA (or ARC) BLS certification.

Experience

• Minimum 1 year of field operations experience as an EMT or Paramedic in a commercial ambulance entity

Physical Requirements

• Ability to stand for long periods of time
• Ability to bend, kneel or crouch.
• Ability to lift without significant assistance

Salary Range

USD $21.95 - USD $36.58 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience and position location. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.