Director of Operations

Catholic Health Services; Bohemia, Northern (NY, KY); Hybrid; USD 88,000 - 107,000; Full time

Benefits offered by this job

Tuition assistance

Pension plan

Benefits package

Job summary

Catholic Health Services is seeking a Director of Operations in Bohemia, NY. The role leads EMS operations, coordinates with hospitals and public safety, and ensures adherence to protocols. Strong leadership, communication, and budget planning are essential.

Ideal candidates hold NYS EMT-B or Paramedic certification with BLS and have 5+ years in EMS or fire service leadership. The position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Must have strong communication, interpersonal, and problem-solving abilities.
• Requires knowledge of emergency medical services procedures and hospital protocols.
• Active NYS DOH EMT-B certification or Paramedic license with active BLS.
• FEMA IS-100/200/700/800 certifications (preferred).

Responsibilities

• Supervises staff, directs and evaluates personnel, and handles performance appraisals.
• Plans schedules, monitors progress, and ensures compliance with standards and SOPs.
• Oversees EMS daily operations, training, and liaison with hospitals and public safety agencies.
• Assists in planning and directing EMS delivery across the system.
• Prepares budgets, purchases equipment, and maintains equipment maintenance.
• Responds to emergencies and coordinates medical services as EMT-Paramedic level.

Skills

Communication

Interpersonal skills

Problem solving

Time management

Education

Bachelor’s or Master’s degree (preferred)

EMS leadership training (preferred)

Job description

Overview

Director of Operations

Bohemia, NY

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island’s Top Workplace

Job Details

Director of Operations Responsibilities

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Coordinates and supervises emergency medical services daily operations and training activities and staff through intervening supervisors; coordinates procedures and regulations with agencies served; develops and maintains up to date procedures manual for employees, and agencies served.
• Assists in planning, organizing and directing the delivery of emergency services throughout the system.
• Recommends budget needs for the division; provides justification for recommendations; builds budget requests based on input of supervisors; researches, recommends and purchases needed equipment and medical supplies; ensures proper maintenance of equipment.
• Ensures adherence to medical and response protocols and SOP’s; participates in development, evaluation and revision of protocols and SOP’s.
• Provides liaison services between CHS Ambulance Service, hospitals and other public safety agencies.
• Responds to complaints, questions, and information about the services.
• Assures the maintenance and completion of records, reports, and other information required in this field.
• Prepares and submits various reports as required by local, state and federal governments; oversees filing and maintenance of reports, records, and other documents as required by federal, state and local laws and regulations.
• Maintains readiness to respond to emergency situations, as required; responds to emergency calls as needed; and coordinates the provision of medical services making assessments and providing emergency medical care at the EMT-Paramedic level.

Director of Operations Requirements

• Must have strong communication, interpersonal, and problem-solving skills, along with the ability to be organized and manage multiple priorities.
• A strong understanding of emergency procedures, local regulations, and hospital protocols is necessary.
• Active NYS DOH issued EMT-B certification or Paramedic license with an active AHA (or ARC) BLS certification.
• FEMA Incident Command Certification at IS-100, 200 (preferred), 300 (preferred), 700, and 800 (or completed within probationary period).
• Bachelor’s or Master’s Degree in related field (or in process of) preferred.
• Minimum 5 years of EMS or fire service leadership / operational management experience.

Salary Range

USD $87,750.00 - USD $107,000.00 /Yr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience and position location. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.