Transport Coordinator

BHC; Town of Charleston (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

BHC is seeking a Transport Coordinator to lead a team of executive chauffeurs and colleagues in delivering safe, efficient transportation aligned with Forbes and LQA standards. You will handle daily reporting, reservations, and guest services, while ensuring safety guidelines and department objectives are met.

Responsibilities include coordinating reservations, managing communications, and maintaining professional guest relations across front and back-of-house operations.

Qualifications

• Excellent communication skills – oral and written.
• Excellent guest service skills.
• Knowledge of property management software: Word, Info, Alice, Limo Anywhere.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Ensures team is well informed and aware of daily events, rides, hotel updates.
• Audit reservations, process paperwork, complete charges and resolve any outstanding payments.
• Complete reservations for same day and future requests via email, website and/or telephone.
• Valet organization and daily postings.
• Bellman direction and daily schedule maintenance.
• Maintain efficient email communication within department and company.
• Provides support to transportation department and department manager as needed.
• Responsible for reporting all reservation information to department manager.
• Responsible for reporting colleague information to department manager.
• Critical thinking to ensure best solutions achieved when conflicts in reservations arise.
• Ensure that the hotel’s health, safety, and hygiene policy is followed.
• Immediate report equipment issues to department manager.
• Maintain a work friendly atmosphere and a team environment.
• Maintain a high level of communication and service for all guests and clients.

Skills

Communication

Guest service

Multitasking

Team player

Tools

Word

Info

Alice

Limo Anywhere

Job description

The Transport Coordinator will help lead a team of executive chauffeurs and colleagues in an efficient, safe, and productive manner. Among other duties, this position is responsible for daily transportation reporting, implementing business objectives, valet organization and posting, bellperson communication and direction, as well as maintaining department standards and objectives related to Forbes and LQA standards. Other tasks include ensuring adherence to safety guidelines, delegating work assignments to drivers, ensuring guest satisfaction, and managing information.

Essential Functions and Responsibilities

• Ensuring team is well informed and aware of daily events, rides, hotel updates, etc.
• Audit reservations, process paperwork, complete charges and resolve any outstanding payments.
• Complete reservations for same day and future requests via email, website and/or telephone.
• Valet organization and daily postings.
• Bellman direction and daily schedule maintenance.
• Maintain efficient email communication within department and company.
• Provides support to transportation department and department manager as needed.
• Responsible for reporting all reservation information to department manager.
• Responsible for reporting colleague information to department manager.
• Critical thinking to ensure best solutions achieved when conflicts in reservations arise.
• Responsible for reporting any incidents / accidents / breakdowns immediately to People and Culture, Security and Manager on Duty.
• Responsible for processing any relevant administration with outside parties in the event of an accident.
• Ensure that the hotel’s health, safety, and hygiene policy is followed.
• Enforces all hotel policies including uniforms.
• Immediately report any equipment issues to department manager.
• Maintain a work friendly atmosphere and a team environment.
• Keep vehicle staging area clean and professional.
• Maintain a high level of communication and service for all guests and clients.
• Anticipate guest needs and resolve guest issues proactively or in a timely manner.

Supportive Functions and Responsibilities

• Ensures that daily accounting reports are on time and accurate.
• Assists with front office as needed-Valet, Luggage, lobby.
• Maintains front of house presence for guest arrival and departure.
• Greets guests entering and exiting the building and provide assistance when possible.
• Recognizes where the team and individual performers need to improve and trains and coaches.
• Ensures all team members have been trained in safety and loss prevention procedures.

Qualifications

• Excellent communication skills – oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management-Word, Info, Alice, Limo Anywhere
• Able to work a flexible schedule, including weekends and holidays.

Experience

• Working knowledge of general business practices including accounting, human resources, and customer service.
• Strong customer service skills, guest relationship experience.
• Knowledge of front and back of house operations
• Fluent and professional communication both written and verbal
• Works well under pressure, multitasking, and team player
• Extreme attention to detail in all areas, organizational skills, and thinks strategically.

Schedule – ability to work

• Holidays
• 7 days a week availability
• Weekend availability

Shift availability

• 8-hour shift
• Overtime when required
• Day Shift (Required)

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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.