Loading Dock Manager

The Charleston Place; Charleston (SC); On-site; USD 55,000 - 90,000; Full time

Job summary

The Charleston Place is seeking a Loading Dock Manager to oversee all aspects of the hotel’s loading dock, receiving, and distribution operations. You will manage safe, efficient inbound/outbound deliveries in a luxury setting, coordinating with vendors and hotel departments to meet five-star standards.

Responsibilities include supervising a team, enforcing safety protocols, and ensuring timely movement of OS&E and high-value items across the property.

Qualifications

• 3+ years in logistics, warehouse operations, receiving, or supply chain management; luxury hospitality preferred.
• Forklift certification required, or ability to obtain it upon hire.
• Proficient with Microsoft Office and basic computer skills.
• Strong understanding of receiving procedures, inventory control, and vendor management.
• Willingness to work flexible schedules, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Oversee daily loading dock operations, ensuring safe, orderly access at all times.
• Coordinate receiving of OS&E, F&B items, linens, amenities, and packages; route perishables to correct storage.
• Serve as main contact for vendors and delivery drivers; ensure compliance with hotel protocols.
• Directly supervise Mailroom Clerks; participate in hiring, onboarding, and performance reviews.
• Maintain cleanliness, security, and organization of the loading dock and receiving areas; monitor fleet equipment and maintenance.

Skills

Logistics

Team supervision

Forklift operation

Vendor coordination

Safety training

Tools

Microsoft Office

Job description

The Loading Dock Manager oversees all logistics related to the hotel’s loading dock, receiving, and distribution operations including group load-in and load-out activities. This role ensures that all inbound and outbound deliveries are managed safely, efficiently, and in strict adherence to the hotel’s policies, luxury service standards, and security protocols.

Duties & Responsibilities

Loading Dock & Receiving Operations

• Manage daily operations of the loading dock, ensuring safe, orderly, and controlled access at all times.
• Oversee the receiving of all hotel goods: OS&E, F&B non-food items, linens, amenities, spa products, engineering parts, retail merchandise, and packages.
• Ensure perishable items are immediately routed to proper storage areas upon receipt (e.g., refrigerated, frozen).
• Enforce proper scheduling for vendor deliveries to prevent congestion and ensure efficient flow.

Vendor & Delivery Coordination

• Serve as the dock’s main point of contact for all vendors, delivery drivers, and service partners.
• Confirm vendor compliance with hotel protocols, including ID requirements, safety rules, and traffic flow.
• Work closely with Purchasing on delivery issues, backorders, damaged items, or discrepancies.
• Assist with group load-in and load-out coordination.

Inventory Movement & Distribution

• Coordinate prompt distribution of OS&E and non-perishable goods to the correct departments.
• Oversee logging and secure movement of equipment and high-value goods throughout the property.
• Communicate with all departments for delivery and pickup of OS&E.

Safety, Security & Compliance

• Enforce safety standards, including PPE requirements, equipment handling procedures, and emergency protocols.
• Maintain secure access control in partnership with Security and follow proper contractor/vendor sign-in procedures.
• Ensure compliance with hotel policies, local regulations, fire codes, and food safety standards.
• Document all incidents, delivery issues, or policy violations and report to Director of Purchasing.

Cleanliness & Organization

• Maintain an impeccably clean, clutter-free, and well-organized loading dock and receiving area that reflects five-star hotel standards.
• Oversee daily cleaning checklists and waste/recycling management processes including power washing and grease traps.
• Monitor equipment (pallet jacks, lifts, carts) and coordinate maintenance or repairs.
• Maintain company vans and trucks, including monitoring registration, insurance, fuel levels, tire pressure, and fluid levels. Coordinate maintenance and mechanic visits as needed, and track fleet usage through Keywatcher (fleet key management system).

Leadership & Team Management

• Directly supervise and manage a team of Mailroom Clerks, providing day-to-day direction, performance feedback, and accountability to BHC standards and SOPs.
• Participate in the hiring, onboarding, and performance evaluation of direct reports in partnership with the Director of Purchasing and People and Culture.
• Foster a collaborative culture with other departments to anticipate and meet operational needs.

Required Skills & Experience

• Valid driver’s license required; ability to operate box trucks to off-site locations as needed.
• Minimum 3 years of experience in logistics, warehouse operations, receiving, or supply chain management; luxury hospitality experience preferred.
• Forklift certification required, or ability to obtain certification upon hire; ability to operate a pallet jack.
• Basic computer skills and experience with Microsoft Office preferred.
• Strong understanding of receiving procedures, inventory control, and vendor management.
• High integrity, attention to detail, and a proactive problem-solving approach.
• Ability to remain calm and organized in fast-paced, high-volume operational periods.
• Ability to coordinate multiple parties effectively during street and dock operations
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to lift, carry, push, and pull up to 50 lbs; occasional lifting up to 75 lbs with appropriate equipment or assistance.
• Prolonged periods of standing, walking, and moving goods throughout the loading dock, storeroom and hotel areas.
• Ability to bend, kneel, reach, and climb step stools or ladders.
• Ability to work in varying temperatures (e.g., outside, dock, coolers, freezers).
• Clear vision for reading labels, instructions, and reports.
• Adequate hearing for effective communication via radios, traffic interaction and direct interaction with colleagues and guests.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.